Our Vacancy
Thank you for considering a career with us. There are no current vacancies available, but we invite you to revisit our website for any upcoming opportunities.
Stakeholder Management
Closing Date : 20th October 2026
Permanent
Kuching
Network Engineering and Operation
- Bachelor’s Degree in relevant field such as business administration, communications, public relations, or equivalent.
- Previous experience in stakeholder management, public relations, customer relations, or equivalent.
- At least 1 to 3 years or more of experience in a related field.
- Excellent written and verbal communication skills are essential for effectively engaging with stakeholders and conveying information clearly and persuasively.
- The ability to analyze stakeholder needs, concerns, and feedback, and use this information to inform decision making and strategy development.
- Ability to analyze stakeholder needs, concerns, and feedback, and use this information to inform decision-making and strategy development.
- Develop and implement stakeholder engagement strategies to ensure alignment with project objectives.
- Plan and execute communication strategies to keep stakeholders informed on MySRBN and SMART project developments.
- Collect, analyse, and evaluate stakeholder feedback to enhance engagement approaches and support decision-making.
- Establish and maintain strong relationships with key stakeholders, including SMA, MUT, SEB, L&S, MCMC, and relevant authorities.
- Provide advisory support on Maintenance Agreements and land-related matters, including ownership, access, and regulatory requirements.
- Facilitate and expedite wayleave approvals by coordinating documentation and resolving bottlenecks with relevant stakeholders.
- Prepare and present reports on stakeholder engagement outcomes and project updates to Senior Management and relevant parties.
- Draft agreements, official forms, and correspondence, liaising with the LRC department for review and finalization.
- Produce periodic reports, including monthly updates to MUT and quarterly submissions to SMA and EPU (PCDS 2030), ensuring accuracy and timeliness.
- Coordinate meetings and engagements with ministries, agencies, authorities, and stakeholders.
- Represent the NEO department, SDEC, and Management in meetings, workshops, and official engagements, including DUN proceedings.
- Coordinate and escort Senior Management to official events and high-level meetings, ensuring proper arrangements and seamless execution of engagements.
- Collaborate with the Corporate Communications Department on sensitive content to ensure accuracy and appropriateness.
- Develop and maintain presentation materials, briefing slides, and reports for meetings and stakeholder engagements.
- Act as the central liaison for data and document consolidation, ensuring efficient information sharing internally and externally.
- Address stakeholder queries, support parliamentary matters, assist in events, and manage site-related issues, including field visits when required.
- Develop and implement crisis management strategies to mitigate risks and minimize impact on the NEO department and SDEC.
- Travel to rural and remote areas to resolve land disputes and support project implementation when necessary.
- Assist other departments in facilitating events when required.
- Support Corporate Communications in drafting official content, including letters, reports, and speeches.
- Undertake photo and video editing to develop visual materials that support corporate communications, stakeholder engagement, and project presentations.
- Be on standby 24 hours for any odd or ad-hoc requests from the supervisor, HoD, Management, or relevant external stakeholders.
Interest candidate may apply at https://apply.sarawak.digital/26HC29 before 20th October 2026
Quantity Surveyor
Closing Date : 20th October 2026
Permanent
Kuching
Network Engineering and Operation
- Bachelor’s Degree in Quantity Surveying, Civil Engineering, Telecommunications Engineering, or a related field.
- Minimum 1-3 years of relevant experience in quantity surveying, cost management, contract administration, or procurement.
- Experience in preparing cost estimates, BQ, tender documentation, and contractor claim evaluation.
- Knowledge of procurement processes, contract management, and vendor negotiation.
- Strong analytical, negotiation, and communication skills.
- Proficient in Microsoft Office applications, particularly Excel, Word, and PowerPoint.
- Experience in telecommunications projects will be an added advantage.
- Independently review and evaluate contractor progress claims, ensuring accuracy, completeness, and compliance with contractual and project requirements.
- Perform detailed validation of monthly claims and invoices by verifying milestones, supporting documents, and site evidence prior to submission.
- Enforce strict documentation requirements, ensuring all submissions (e.g. timestamped photos, reports, warranties) meet standards and minimize processing delays.
- Actively monitor project costs and perform rate analysis against BQ and SOR, highlighting discrepancies and supporting cost control decisions.
- Prepare and coordinate procurement documentation (RFQ, RFT, RFP) while ensuring alignment with procurement policies and timelines.
- Contribute to procurement processes through preparation of key papers (PC, BTFC, BP, AOB) with accurate data and clear justification.
- Maintain comprehensive and well-structured records of PRF, Work Orders (WO), Purchase Orders (PO), claims, and related documentation for tracking and audit purposes.
- Proactively coordinate with contractors, engineers, and internal stakeholders to resolve issues, ensure compliance, and maintain project progress.
- Collaborate with other departments in tender evaluations and provide QS support across projects during the tendering process as required.
- Monitor and follow up on site issues such as defects, vandalism, and maintenance works, ensuring timely rectification and proper documentation.
- Support continuous improvement by enhancing report templates, checklists, and SOR documentation to improve efficiency and standardization.
Interest candidate may apply at https://apply.sarawak.digital/26HC27 before 24th September 2026
Business Development & Wholesale Executive
Closing Date : 20th October 2026
Permanent
Kuching
Commercial & Service Delivery
- Bachelor’s Degree in Business Administration, Marketing, Telecommunications, Information Technology, Engineering, Finance, Economics, or a related field.
- Minimum 2-5 years of relevant experience in business development, account management, wholesale business, telecommunications, ICT, enterprise sales, or a related commercial role.
- Knowledge of telecommunications services, fibre connectivity, digital infrastructure, or enterprise solutions is an added advantage.
- Experience in preparing proposals, quotations, contracts, and commercial documentation.
- Strong communication, negotiation, and stakeholder management skills with the ability to engage customers and business partners effectively.
- Proficient in Microsoft Office applications, particularly Excel and PowerPoint, for reporting, presentations, and sales tracking.
- Strong analytical and problem-solving skills with the ability to interpret market trends, sales performance, and customer requirements.
- Support the implementation of wholesale business development strategies and sales plans.
- Identify and pursue new wholesale business opportunities, including digital infrastructure, fibre connectivity, backhaul, and enterprise solutions.
- Assist in preparing commercial proposals, quotations, presentations, and business cases.
- Support lead generation, sales pipeline management, and opportunity tracking.
- Conduct customer visits and business engagement sessions to promote wholesale services.
- Maintain strong relationships with wholesale customers, including MNOs, NFPs, enterprise customers, and strategic partners.
- Coordinate customer enquiries, service requests, and commercial discussions.
- Support account reviews and identify opportunities for account growth and cross-selling.
- Monitor customer satisfaction and ensure timely resolution of commercial issues.
- Coordinate the preparation of quotations, proposals, contracts, and commercial documentation.
- Monitor contract status, service orders, and customer onboarding activities.
- Ensure commercial documentation is accurate and submitted within agreed timelines. Liaise with Legal, Finance, and Service Delivery teams during contract implementation.
- Coordinate with Service Fulfilment, Service Assurance, Engineering, and Finance to ensure smooth implementation of wholesale services.
- Monitor provisioning progress, billing readiness, and service activation.
- Track customer orders and ensure timely updates to customers.
- Escalate operational issues affecting customer delivery or service performance.
- Monitor wholesale sales performance, revenue, and customer pipeline.
- Prepare monthly business reports, dashboards, and sales forecasts.
- Conduct competitor analysis and market research to identify new business opportunities.
- Recommend improvements to products, pricing, and commercial strategies.
Interest candidate may apply at https://apply.sarawak.digital/26HC32 before 20th October 2026
Executive Customer Experience & Relations
Closing Date : 20th October 2026
Permanent
Kuching
Commercial & Service Delivery
- Bachelor’s Degree in Business Administration, Customer Experience Management, Communications, Marketing, Telecommunications, or a related field.
- Minimum 3–5 years of relevant experience in customer service, customer experience, contact centre operations, service delivery, or customer relationship management.
- Experience in handling customer enquiries, complaints, escalations, and service recovery activities.
- At least 1–2 years of experience in a supervisory, team lead, or senior customer service role.
- Strong communication, problem-solving, and stakeholder management skills, with the ability to coordinate effectively across departments.
- Experience in monitoring service performance metrics, customer satisfaction indicators, and operational KPIs.
- Proficient in Microsoft Office applications and customer service systems or CRM platforms.
- Ability to coach and develop team members while fostering a customer-centric service culture.
- Knowledge of telecommunications products, services, or industry practices will be an added advantage.
- Lead and coordinate daily customer service activities across all customer touchpoints.
- Monitor service levels, response times, and case resolution performance.
- Ensure customer enquiries, complaints, and service requests are handled in accordance with established service standards and procedures.
- Support workforce planning, workload distribution, and service continuity.
- Manage complex customer complaints and escalated cases.
- Coordinate with relevant departments to ensure timely issue resolution.
- Monitor customer satisfaction trends and recommend improvement actions.
- Support customer retention and service recovery initiatives.
- Supervise and guide Customer Service Officers/Agents in their daily responsibilities.
- Monitor team performance against departmental KPIs and service standards.
- Conduct coaching, mentoring, and performance improvement sessions.
- Identify training needs and support capability development program.
- Foster a customer-centric culture and promote service excellence within the team.
- Prepare and present customer service performance reports, dashboards, and management updates.
- Monitor customer service trends, recurring complaints, and operational performance indicators.
- Collaborate with internal stakeholders to address service gaps and improve customer outcomes.
- Participate in service review meetings and operational discussions.
- Recommend and implement customer service improvement initiatives and process enhancements.
- Support AI Contact Centre and customer experience transformation initiatives where applicable.
Interest candidate may apply at https://apply.sarawak.digital/26HC31 before 20th October 2026
Senior Executive, Creative Economy
Closing Date : 20th October 2026
Permanent
Kuching
Innovation and Digitalisation
- Bachelor’s Degree in Creative Industries, Digital Media, Communications, Multimedia, Business Administration, Entrepreneurship, Media Studies, Animation, Film Studies, or a related field.
- Relevant professional certifications or training in Creative Economy Development, Digital Media, Intellectual Property Management, Project Management, or related disciplines will be an added advantage.
- Minimum three (3) years of relevant working experience.
- Experience in the creative industry, media, digital content, ecosystem development, programme coordination, business development, stakeholder engagement, or related areas.
- Demonstrated experience in one or more of the following areas:
- Creative industry development
- Digital content ecosystem support
- Programme management and coordination
- Stakeholder and industry engagement
- Market access and business development initiatives
- Industry ecosystem development
- Strong communication, coordination, and interpersonal skills with the ability to engage effectively with industry stakeholders.
- Proficient in Microsoft Office applications and report preparation.
- Able to manage multiple assignments independently while meeting deadlines.
Identify and engage creative enterprises, studios, creators, and industry players.
Maintain creative economy ecosystem databases and industry intelligence.
Support ecosystem development initiatives and networking activities.
Monitor industry developments and emerging opportunities.
Coordinate creative economy workshops, training programmes, and industry development initiatives.
Manage participant registration, communication, logistics, and programme operations.
Support programme evaluation and improvement initiatives.
Coordinate mentor, speaker, and industry expert engagements.
Build relationships with creative enterprises and ecosystem stakeholders.
Facilitate industry networking and ecosystem-building activities.
Support collaboration opportunities between creators, studios, and industry partners.
Assist in community engagement and outreach initiatives.
Support business matching and partnership opportunities.
Facilitate participation in exhibitions, showcases, festivals, and industry events.
Assist creative enterprises in identifying market opportunities.
Support commercialization and growth initiatives.
Promote awareness of intellectual property development and protection.
Support IP commercialization and monetization initiatives.
Coordinate IP-related workshops and engagement activities.
Facilitate connections with IP-related ecosystem partners.
Prepare programme reports, briefing papers, and stakeholder updates.
Coordinate procurement and programme administration requirements.
Maintain programme records and industry databases.
Support budget monitoring and reporting activities.
Interest candidate may apply at https://apply.sarawak.digital/26HC33 before 20th October 2026