Our Vacancy
Thank you for considering a career with us. There are no current vacancies available, but we invite you to revisit our website for any upcoming opportunities.
Technology Services
Manager, IT Operations
Closing Date : 11th February 2025
Permanent
- Bachelor’s degree in information technology or equivalent.
- Possess strong knowledge of IT systems, infrastructure, networking, cybersecurity, and emerging technologies as well as in-depth understanding of cloud technologies from Huawei, Amazon, Google, Microsoft, and Alibaba.
- Proven ability to lead and inspire a team of IT professionals, driving a high-performance culture.
- Excellent analytical and problem-solving skills to identify issues and develop effective solutions.
- Demonstrate experience in managing IT projects from initiation to completion, including cloud-based projects.
- Exceptional communication and interpersonal skills to interact with individuals at all levels of the organisation.
- Able to align IT strategies with the company’s overall business objectives, incorporating cloud technology advantages.
- Proficient in vendor selection, negotiation, and contract management particularly with cloud service providers.
- Possess deep understanding of cybersecurity best practices and compliance requirements especially in cloud environments.
- Flexible to adapt to changing technologies and organisational needs including cloud adoption.
- Understand the company’s industry and how IT supports business operations, with a focus on cloud solutions.
- Committed to staying updated with the latest IT trends, advancements, and developments in cloud technology from Huawei, Amazon, Google, Microsoft, and Alibaba.
- Lead and manage a team of IT professionals, providing guidance, support, and motivation to maximise their potential and promote a positive work environment.
- Oversee the design, implementation, and maintenance of the organisation’s IT infrastructure including networks, servers, databases, and cloud-based systems to ensure high availability and reliability.
- Leverage cloud technologies from Huawei, Amazon, Google, Microsoft, and Alibaba to optimise system performance and scalability.
- Plan, execute, and monitor IT projects, ensuring they are delivered within scope, timeline, and budget while meeting quality standards. Utilise cloud solutions from various providers to streamline project deployments and enhance project collaboration.
- Analyse complex technical issues, identify root causes, and implement effective solutions to minimise downtime and disruptions in IT services. Leverage cloud platforms to enhance disaster recovery and business continuity capabilities.
- Develop and implement robust cybersecurity measures to protect the organisation’s data and systems from threats, ensuring compliance with industry standards and regulations. Utilise cloud security features to strengthen data protection and access controls.
- Collaborate with external vendors and service providers, negotiate contracts, and manage relationships to ensure service level agreements are met. Work closely with cloud service providers to optimise costs and performance.
- Prepare and manage the IT budget, making cost-effective decisions to optimise IT expenditures while meeting business requirements. Leverage cloud cost management tools to monitor and control cloud spending.
- Develop and maintain a comprehensive business continuity and disaster recovery plan to ensure IT services can be restored in the event of a crisis. Leverage cloud technologies for data replication and redundancy.
- Monitor IT system performance, analyse data, and implement improvements to enhance overall efficiency and productivity. Utilise cloud monitoring and performance optimisation tools to proactively identify and resolve issues.
- Evaluate and implement new technologies, upgrades, and changes to the IT environment, ensuring smooth transitions and minimal impact on operations. Utilise cloud-native capabilities to introduce new services and features.
- Effectively communicate technical information to non-technical stakeholders, participate in cross-functional meetings, and collaborate with other departments to address IT-related needs. Provide insights into cloud technology benefits and strategies to key stakeholder
Interested candidates must apply for the positions through https://apply.sarawak.digital/25HC03 by 11th February, 2025.
Project Monitoring Office
Project Coordinator
Closing Date : 10th February 2025
Contract on yearly basis
- Bachelor’s degree in engineering or a related field.
- Possess at least four years of project planning and implementation experience in telecommunication related indurstries.
- Possess excellent skills in computer literacy, visualisation software, project management, supervisory, organisational, time management, leadership, and decision-making.
- Strong verbal and written communication, and presentation skills.
- Possess knowledge of applicable codes, policies, standards, and best practices in the telecommunication related industries.
- Maintain and monitor project plans, project schedules, work hours, budgets, and expenditures.
- Ensure projects adhere to the frameworks and all documentations for each project are maintained accordingly.
- Chair and facilitate meetings as and when required, and distribute minutes to all project team members.
- Prepare necessary presentation materials for meetings.
- Document and follow up on important actions and decisions from meetings held.
- Organise, attend, and participate in stakeholder meetings.
- Create a project management calendar to fulfil each goal and objective.
- Ensure stakeholder views are managed towards achieving the best solution.
- Assess project risks and issues, and provide solutions where applicable.
- Ensure project deadlines are met.
Interested candidates must apply for the positions through https://apply.sarawak.digital/25HC02 by 10th February, 2025.
Innovation and Entrepreneurship
Digital Creative Executive
Closing Date : 15th January 2025
Contract on yearly basis
- Bachelor’s degree in Project Management, Marketing, Creative Arts, or a related field.
- A 2-year minimum experience in project coordination, account management, or a similar role within the digital creative industry.
- Strong organizational and multitasking skills, with the ability to manage multiple projects simultaneously.
- Excellent interpersonal and communication skills to foster relationships with stakeholders.
- Attention to detail and a commitment to delivering high-quality outcomes.
- Familiarity with the digital creative ecosystem, including media production,design, and content creation.
- Experience in managing contracts, budgets, and partner agreements.
- Knowledge of digital marketing trends and strategies
- Project Monitoring and Coordination:
- Oversee the progress of digital creative projects to ensure they meet quality standards, deadlines, and budget requirements.
- Act as the primary liaison between internal teams, clients, and external partners to maintain clear communication and resolve issues promptly.
- Track project milestones and prepare status reports for stakeholders.
- Partnership Management:
- Identify, establish, and maintain relationships with creative partners, vendors, and collaborators.
- Negotiate agreements, contracts, and terms of collaboration with partners to ensure mutually beneficial outcomes.
- Collaborate with partners to align project objectives and ensure seamless integration of their contributions.
- Coordination and Stakeholder Engagement:
- Schedule and facilitate meetings, workshops, and brainstorming sessions for project alignment.
- Ensure all stakeholders have the necessary resources, information, and guidance to meet project requirements.
- Represent the organization in meetings, conferences, and networking events related to digital creative initiatives.
- Quality Assurance:
- Monitor the output of creative teams and partners to ensure it adheres to brand guidelines and project specifications.
- Provide constructive feedback and ensure revisions are implemented as needed.
Interested candidates must apply for the positions through https://apply.sarawak.digital/25HC01 by 15th January, 2025.
Corporate Communications and Public Relations
Creative Designer
Closing Date : 29th December 2024
Yearly Contract
Kuching
- Bachelor’s degree in art/design, creative multimedia, animation, film,advertising or a related field.
- 1-2 years of experience working across a wide range of print and digital platforms using various design and video editing tools including, but not limited to Adobe Creative Suite applications such as Illustrator and Photoshop, Affinity Designer applications, Canva, CapCut or other industry-standard software.
- Possess experience in photography and videography, and proficiency with photo or video-editing software.
- Strong conceptual and visual thinking skills.
- A keen eye for aesthetics and details, and have a good command of the English and Bahasa Malaysia languages to create visually appealing content and deliver the ideal design outcome as required by the requestors.
- Able to manage multiple projects in a fast-paced environment.
- Collaborate and strategise with multiple teams to produce high-quality design within the company’s brand identity and while maintaining a cohesive look across all materials that may include web pages, buntings, backdrops, t-shirt, presentations, brochures, booklets, and other relevant design materials.
- Develop and edit short videos for events as part of the programme content.
- Collaborate with the company’s social media consultant in providing the required materials for content creation.
- Ensure the Photo/Video Library of the company is kept up-to-date and organised with properly edited photos/videos, ensuring storage is taken intoaccount.
- Stay updated on industry trends, design software, and technologies tocontinuously improve skills and output.
- Assist in other relevant tasks as and when required.
Interested candidates must apply for the positions through https://apply.sarawak.digital/24HC47 by 29th December, 2024
Research & Product Development
Technology Development Executive
Closing Date : 26th December 2024
Contract with Yearly Basis
Kuching
- Bachelor’s degree in Computer Science.
- Required skills in Robot Operating System (ROS), general Programming skills, and database development.
- At least two (2) years of working experience in relevant fields with considerable hands-on experience in working with the skills required above.
- Demonstrate strong interpersonal skills, a flexible, collaborative, and team-oriented approach to problem-solving, and the ability to work in a fast-paced, rapidly changing environment.
- Strong communication skills across all levels of the organization, with a focus on executive communication both internally and externally.
- Ensuring the development of use cases for digital technologies including automation, AI and robotics or robotics-based solutions.
- Evaluate the technical, technological, and commercial feasibilities and viabilities of digital solutions developed for specific use cases.
- Developing the implementation plan and roadmap for solution development/deployment.
- Exploring new partnerships and collaborations with potential partners in delivering solutions.
- Developing the best-suited partnership model for the development/deployment of digital solutions.
- Ensuring the deployment of digital solutions and delivery of project delivarables are done in timely manner with the highest quality.
Interested candidates must apply for the positions through https://apply.sarawak.digital/24HC23 by 26th December, 2024
Corporate Communications and Public Relations
Public Relations Executive
Closing Date : 15th December 2024
Permanent
Kuching
- Bachelor’s degree in Public Relations, Mass/Corporate Communications, Marketing, or a related field.
- 3-4 years of experience in Public Relations, Stakeholder Management, Corporate Communications, or Crisis Management.
- Substantial experience in event management, with a particular focus on planning and executing Corporate Social Responsibility (CSR) activities that deliver measurable results and align with the company’s objectives.
- Strong experience in social media management across platforms such as Instagram, Facebook, LinkedIn, X (formerly Twitter), TikTok, and other relevant channels.
- Familiarity with local, national, and international media. Candidates with established working relationships in the media are preferred.
- Excellent command of English and Bahasa Malaysia, both spoken and written. Experience in public speaking or serving as an event emcee is highly desirable.
- Proficient in budget management, particularly for event planning purposes.
- Detail-oriented and able to thrive in a dynamic, fast-paced working environment.
- Develop and maintain a strong, positive public image for the company by implementing effective public relations strategies that enhance SDEC’s brand reputation and foster long-term goodwill with key stakeholders.
- Write, edit, and translate press releases, press statements, speeches, fact sheets, scripts, and other written materials.
- Create and manage a comprehensive event calendar dedicated to public relations initiatives, including CSR programs and media visits, ensuring all activities and events are strategically planned and executed on time to maximize impact and alignment with company goals.
- Coordinate requests from other departments, ministries, or government-linked agencies for assistance with event management, including requests for merchandise items, booth setups, photography, videography, and other related tasks.
- Assist in managing and monitoring the company’s social media accounts, including Instagram, Facebook, LinkedIn, X (formerly Twitter), and TikTok.
- Support the Senior Executive in managing sponsorship requests from external parties.
- Perform other relevant tasks as needed.
Interested candidates must apply for the positions through https://apply.sarawak.digital/24HC46 by 15th December, 2024
Human Capital & Admin
Compensation & Payroll Officer
Closing Date : 19th November 2024
Permanent
Kuching
- At least a diploma in human resources, finance, accounting, or equivalent.
- 2-3 years of experience in payroll processing, HR administration, or a similar role, and ideally with experience in using payroll software.
- Familiar with Sarawak Labor Ordinance, tax regulations, and statutory benefits.
- Experience in managing travel and general claims is an advantage.
- Possess high level of integrity and confidentiality, especially when handling sensitive employee compensation information.
- Detail-oriented and organised for managing payroll processes, addressing discrepancies, and ensuring compliance.
- Clear communication skills to liaise with employees regarding compensation and benefits enquiries.
- Able to analyse payroll data and generate accurate reports
- Maintain and update payroll and HR systems to ensure efficient operations and compliance with regulatory requirements.
- Calculate and process salaries, bonuses, allowances, service fees, and deductions accurately and on time.
- Ensure compliance with local tax laws and other statutory requirements.
- Manage payroll records and ensure proper documentation is maintained for audit purposes.
- Coordinate with third-party benefits providers and manage enrollment and claims processes.
- Process and maintain records of all employee travel and general claims.
- Oversee the timekeeping system and ensure accurate tracking of employee work hours.
- Ensure payroll and claims data is securely stored and protected from unauthorised access.
- Assist with internal and external audits related to payroll and compensation. This may involve providing documentation, answering questions, and addressing any discrepancies or issues identified during the audit process
Interested candidates must apply for the positions through https://apply.sarawak.digital/24HC45 by 19th November, 2024
Corporate Communications and Public Relations
Communications & Event Executive
Closing Date : 14th November 2024
Yearly Contract
Kuching
- Bachelor’s degree in public relations, communications, journalism, hospitality, business or a related field.
- 1-2 year experience in communications/public relations/event management with substantial experience in social media management including Facebook, Instagram, LinkedIn, X (formerly Twitter), TikTok, and other social media platforms.
- Excellent command of the English and Bahasa Malaysia languages.
- Familiar with social media or project management platforms such as Hootsuite, ClickUp, Airtable or other similar platforms.
- Possess relevant experience in design, with proficiency in tools such as Adobe Photoshop, Adobe Illustrator, Canva, and other industry-standard design
software. - Possess substantial experience in event management, with a particular focus on planning and implementing conferences.
- Familiar with local, national, and international media. Candidates who have established working relationships with the media are preferred.
- Experience in photography and videography is highly desirable.
- Write and translate press releases, speeches, fact sheets, scripts, and other written materials.
- Assist to manage and monitor the Company’s social media accounts including Instagram, Facebook, LinkedIn, X (formerly Twitter), and TikTok.
- Develop and maintain a yearly Calendar of Events, ensuring the activities/programmes are executed in a timely manner.
- Curate and implement key events for the company including budget management, liaising with vendors/contractors, invitations, on-site management, and managing other relevant tasks pertaining to the event.
- Coordinate requests from other departments, Ministries, or other government-linked agencies for assistance in event management including requests for merchandise items, booth set-up, photography, videography, and other related tasks.
- Assist in design, photography, and videography.
- Assist the Public Relations Executive in developing and implementing Corporate Social Responsibility (CSR) programmes including managing sponsorship requests from external parties.
- Assist in other relevant tasks as and when required
Interested candidates must apply for the positions through https://apply.sarawak.digital/24HC44 by 14th November, 2024.
Innovation and Entrepreneurship
Makerspace (Programme) Coordinator
Closing Date : 14th November 2024
Yearly Contract
Kuching
- Bachelor’s degree in event management, computer science, business administration or other related disciplines.
– Able to work with minimal supervision.
– Willing to work overtime.
– Exceptional communication skills.
– Strong sense of commitment and dedication, with a sense of urgency to get things done and result-oriented.
– Able to work along unpredictable outcomes and make adjustments to achieve deliverables and solutions.
– Experience with makerspace tools and technologies such as 3D printers, multimedia lab tools and electronic lab tools.
– Experience in developing and delivering educational programmes or workshops.
– Strong analytical and problem-solving skills to handle technical issues and program challenges.
– Able to work collaboratively with a diverse group of stakeholders, including educators, students, and community members.
– Knowledge of safety protocols and procedures related to makerspace equipment.
– Proven experience in project management, including planning, execution, and evaluation of programs.
– Able to speak English and Malay fluently. Any other language is an advantage.
– Must be efficient at utilising computer-based tools to accomplish tasks
- Program development and facilitation:
– Develop and conduct makerspace and technology-related programmes, workshops, presentations, and events for all ages.
– Submit programme proposals and collaborate with the team to finalise them.
– Work with the Partnership Coordinator to promote programmes and events effectively. - Equipment and resource management:
– Oversee the use and maintenance of tools, equipment, and materials such as 3D printers, laser cutters, and electronic lab tools.
– Monitor supplies and coordinate restocking as needed. - Collaboration and coordination:
– Work with educators, schools, partners, and staff to integrate makerspace resources into educational programmes.
– Coordinate volunteer activities and partnerships with local organisations.
– Collaborate with the Partnership Coordinator to ensure consistent communication with stakeholders. - Safety and compliance:
– Ensure adherence to safety protocols and procedures related to makerspace equipment.
– Educate users on safe practices and proper use of tools and equipment. - Administrative duties:
– Maintain statistics and track performance metrics.
– Manage budgets and ensure all logistical arrangements for programmes are organised.
– Build a programme calendar that engages all stakeholders (current and future members, and local community).
– Manage the Program Reporting and evaluate vendors. - Day-to-day operation:
– Daily opening and closing of the venue space.
– Keeping space tidy throughout the day.
– Conduct venue tour and introduce new members or visitors to the Makeramai Makerspace. - Execute tasks given by HQ from time
Interested candidates must apply for the positions through https://apply.sarawak.digital/24HC43 by 14th November, 2024.
Innovation and Entrepreneurship
Makerspace (Partnership) Coordinator
Closing Date : 14th November 2024
Yearly Contract
Kuching
- Bachelor’s degree in event management, computer science, business administration or other related disciplines.
- Able to work with minimal supervision.
- Willing to work overtime.
- Exceptional communication skills.
- Strong sense of commitment and dedication, with a sense of urgency to get things done and result-oriented.
- Able to work along unpredictable outcomes and make adjustments to achieve deliverables and solutions.
- Interested locals originating from the division are strongly encouraged to apply.
- Able to speak English and Malay fluently. Any other language is an advantage.
- Must be efficient at utilising computer-based tools to accomplish tasks.
- Stakeholder management:
– Engage and maintain good relationships with external stakeholders.
– Build and network content/event partnerships.
– Bring in external stakeholders for beneficial causes.
– Continuously create new connections and maintain relationships with partners. - Marketing strategy development:
– Manage online marketing efforts, including social media, content marketing, and advertising.
– Design collateral materials and handle copywriting.
– Develop and distribute newsletters, updates, and other communications to partners.
– Oversee social media and other communication channels to promote partnerships and engage with the community. - Administrative duties:
– Maintain and update a database of partners, sponsors, and stakeholders.
– Track interactions and communications with partners.
– Prepare regular reports on partnership activities, including engagement metrics and outcomes.
– Analyse partnership performance and provide insights for improvements.
– Handle the drafting, reviewing, and management of partnership agreements and contracts.
– Ensure compliance with terms and conditions of partnerships. - Day-to-day operation:
– Daily opening and closing of the venue space.
– Keeping space tidy throughout the day.
– Conduct venue tour and introduce new members or visitors to the Makeramai Makerspace. - Execute tasks given by HQ from time.
Interested candidates must apply for the positions through https://apply.sarawak.digital/24HC42 by 14th November, 2024.
Innovation and Entrepreneurship
Makerspace (Operation) Coordinator
Closing Date : 7th November 2024
Yearly Contract
Kuching
- Bachelor’s degree in event management, computer science, business administration or other related disciplines.
- Able to work with minimal supervision.
- Willing to work overtime.
- Exceptional communication skills.
- Strong sense of commitment and dedication, with a sense of urgency to get things done and result-oriented.
- Able to work along unpredictable outcomes and make adjustments to achieve deliverables and solutions.
- Interested locals originating from the division are strongly encouraged to apply.
- Able to speak English and Malay fluently. Any other language is an advantage.
- Must be efficient at utilising computer-based tools to accomplish tasks.
- Willing to travel for a few nights or work on weekend shifts.
- Conduct training the community:
– Identify and create training programmes to address skill gaps in communities.
– Prepare learning materials for programmes.
– Be a trainer for your own programme. - Programme planning, coordination, and hosting:
– Build a programme calendar that engages all stakeholders (current and future members, and local community)
– Manage the Program Reporting and evaluate vendors. - Day-to-day operation:
– Daily opening and closing of the venue space.
– Keeping space tidy throughout the day.
– Conduct venue tour and introduce new members or visitors to DIH. - Execute tasks given by HQ from time.
Interested candidates must apply for the positions through https://apply.sarawak.digital/24HC41 by 7th November, 2024.
Innovation and Entrepreneurship
Project Programme Coordinator (Mukah)
Closing Date : 7th November 2024
Yearly Contract
Mukah
- Bachelor’s degree in event management, computer science, business administration or other related disciplines.
- Able to work with minimal supervision.
- Willing to work overtime.
- Exceptional communication skills.
- Strong sense of commitment and dedication, with a sense of urgency to get things done and result-oriented.
- Able to work along unpredictable outcomes and make adjustments to achieve deliverables and solutions.
- Interested locals originating from the division are strongly encouraged to apply.
- Able to speak English and Malay fluently. Any other language is an advantage.
- Must be efficient at utilising computer-based tools to accomplish tasks.
- Willing to travel for a few nights or work on weekend shifts.
- Conduct training the community:
– Identify and create training programmes to address skill gaps in communities.
– Prepare learning materials for programmes.
– Be a trainer for your own programme. - Programme planning, coordination, and hosting:
– Build a programme calendar that engages all stakeholders (current and future members, and local community)
– Manage the Program Reporting and evaluate vendors. - Day-to-day operation:
– Daily opening and closing of the venue space.
– Keeping space tidy throughout the day.
– Conduct venue tour and introduce new members or visitors to DIH. - Execute tasks given by HQ from time.
Interested candidates must apply for the positions through https://apply.sarawak.digital/24HC40 by 7th November, 2024.
Innovation and Entrepreneurship
Project Operation Coordinator (Mukah)
Closing Date : 7th November 2024
Yearly Contract
Mukah
- Bachelor’s degree in event management, computer science, business administration or other related disciplines.
- Able to work with minimal supervision.
- Willing to work overtime.
- Exceptional communication skills.
- Strong sense of commitment and dedication, with a sense of urgency to get things done and result-oriented.
- Able to work along unpredictable outcomes and make adjustments to achieve deliverables and solutions.
- Interested locals originating from the division are strongly encouraged to apply.
- Able to speak English and Malay fluently. Any other language is an advantage.
- Must be efficient at utilising computer-based tools to accomplish tasks.
- Willing to travel for a few nights or work on weekend shifts.
- Facilities management:
– Conduct periodic IT systems, facilities, security, and access management systems maintenance.
– Identify the safety hazards at the Digital Innovation Hub (DIH).
– Maintaining a safe DIH environment. - Monitor the operationalisation of DIH:
– Monitor budget, revenue, and expenses.
– Coordinate the facility usage among the co-workers. - Day-to-day operation:
– Daily opening and closing of the venue space.
– Keeping space tidy throughout the day.
– Conduct venue tour and introduce new members or visitors to DIH. - Execute tasks given by HQ from time.
Interested candidates must apply for the positions through https://apply.sarawak.digital/24HC39 by 7th November, 2024.
Innovation and Entrepreneurship
Project Operation Coordinator (Kapit)
Closing Date : 7th November 2024
Yearly Contract
Kapit
- Bachelor’s degree in event management, computer science, business administration or other related disciplines.
- Able to work with minimal supervision.
- Familiar with makerspace tools and technologies, including 3D printers, CNC machines, multimedia lab tools, and electronic lab tools.
- Able to troubleshoot and maintain equipment.
- Willing to work in shift.
- Exceptional communication skills and interpersonal skills to engage with a diverse group of users.
- Strong sense of commitment and dedication, with a sense of urgency to get things done and result-oriented.
- Able to work along unpredictable outcomes and make adjustments to achieve deliverables and solutions.
- Knowledge of safety protocols and procedures related to makerspace equipment.
- Experience in budgeting, inventory management, and administrative tasks.
- Able to speak English and Malay fluently. Any other language is an advantage.
- Must be efficient at utilising computer-based tools to accomplish tasks.
- Facilities management:
– Manage and conduct periodic IT systems, facilities, security, and access management systems maintenance. - Monitor the operational of Makeramai Makerspace:
– Oversee the setup and ongoing functionality of the makerspace.
– Ensure all equipment and facilities are operational and meet users’ needs. - Manage and coordinate the logistics, procurement of supplies, and ensure smooth operational workflows and inventory management:
– Handle the procurement process for tools, materials, and supplies.
– Maintain an organised inventory system and ensure timely restocking.
– Streamline operational workflows to enhance efficiency. - Monitor budget, revenue, and expenses:
– Track financial performance and manage the budget.
– Prepare financial reports and forecasts. - Coordinate the facility usage among the lab tenants and Makeramai Makerspace members:
– Schedule and manage the use of space and resources.
– Resolve any conflicts in space usage and ensure fair access for all members. - Compliance and safety:
– Regularly review and update safety policies to comply with regulations.
– Conduct safety inspections periodically.
– Develop and enforce safety protocols for equipment use.
– Provide safety training and resources to users. - Day-to-day operations:
– Daily opening and closing of the venue space.
– Keeping space tidy throughout the day.
– Conduct venue tour and introduce new members or visitors to the Makeramai Makerspace. - Execute tasks given by HQ from time to time.
Interested candidates must apply for the positions through https://apply.sarawak.digital/24HC38 by 7th November, 2024.
Network Engineering and Operation
Non-Executive, Network Operations Centre
Closing Date : 7th November 2024
Permanent
- Diploma in engineering (telecommunication/electronics/electrical) or diploma in computer science or diploma in information technology.
- Any certification related to telecommunication and IT is an added advantage.
- Minimum three (3) to five (5) years in Network Operation Centre/project experience in telecommunication equipment within the knowledge of network
system. - Fresh graduates are welcome to apply. Minimum two (2) years of working experience will be an added advantage.
- Experience in telecommunication network architecture, data analyst, networking, and cloud.
- Knowledge and skills in network maintenance and operation management/customer relationship management.
- Must have demonstrated project management skills with the ability to manage multiple priorities and managing contractors/vendors.
- Strong sense of commitment and dedication with sense of urgency to get things done and result-oriented.
- A team player with strong interpersonal skills who will interact with customer support and field engineer on a daily basis.
- Excellent written, verbal and telephone communication skills.
- The capacity to remain calm under intense pressure.
- Willing to learn and resourceful.
- Excellent computer literacy and good technical skills in troubleshooting network related faults, incident, and maintenance.
- Able to interact with and effectively present information to employees, the management, and customer.
- Strong interpersonal and facilitation skills.
- Good planning, analytical and organizational skills.
- Will typically works in shifts and may be requested to stay a bit longer to allow some overlap for issue/monitoring handovers. You will also be requested to be on standby on a rotated schedule to provide cover for other colleagues.
- Willing to travel when required.
- Maintain and monitor all network fault detection, troubleshooting, escalation, restoration, system validation, and maintenance activities in accordance with the company’s network and services Fault Management Process, PPG and KPI.
- Involve in first line troubleshooting of incidents arising from monitoring and record incidents and correlate them with the events to apply appropriate
workarounds. Communicate and coordinate resolutions with other support levels including third parties’ partners and vendors to ensure maximum service availability. - Perform tier-2 and tier-3 escalation support and act as the point of contact in the NOC for all enquiries from other internal departments and external parties.
- Proactively monitor, support, escalate trouble tickets, and network incidents to regional network support team or other resources, third parties and vendors as appropriate to ensure maximum service availability.
- Support proactively in problem/fault management by correlating incidents with existing problems. Participate in identification of any fault/any risk to the network performance and document these.
- Support performance and service continuity management by providing information on network elements and services availability, capacity and
performance metrics. - Submit performance and incident report in timely manner.
- Carry out routine activities such as backing up and restorations of systems, and disaster recovery activities such as executing system failover scripts.
- Ensure timely deliver and provisioning of services.
- Verify online work permit system for any request internally or by external party to carry out any job at site.
- Perform checking for network equipment testing, NMS Elements, Checklist update accordingly to make sure all the systems running at the clean and
optimum level. - Meet overall departmental KPI, SLA and generate details report/monthly reports as and when required by the management; ensure that reports are accurate and delivered on time.
- Assist in network change management such as configuration management, database update and upgrade from time to time.
- Track and document all defects and resolutions in detail through a designated ticketing system.
- Develop and maintain effective customers relations and stakeholders.
- Contribute to knowledge development and technology utilisation of network operation
- May also be involved in deployment activities and post deployment validation
Interested candidates must apply for the positions through https://apply.sarawak.digital/24HC35 by 30th October, 2024.
Network Engineering and Operation
Radio Frequency (RF) Optimisation Engineer
Closing Date : 30th October 2024
Yearly Contract
- Bachelor’s degree or a higher degree in telecommunication, electronic/computer engineering, information and communication technology,
information technology or computer science. - Possess experience in wireless communication technologies, and strong problem-solving and analytical skills for interpreting data and making
optimisation decisions. - Possess at least three (3) years experience in RF optimisation engineering.
- Possess deep understanding in or familiar with the fundamentals of RF particularly wireless systems, multi vendors’ wireless equipment operation, tools
experience for RF optimisation, and wireless network optimisation. - Possess excellent team spirit with good communications and interpersonal skills.
- Able to work in a fast-paced environment and travel to sites as and whenrequired.
- Possess skills in:
- Signal Propagation Analysis – how RF signals travel through different environments and how to model these effects.
- Network Planning – designing and planning of RF networks, including site selection and antenna placement.
- Measurement and Testing – proficient in using RF measurement tools like spectrum analysers, signal generators, and drive testing equipment.
- Interference Analysis – identify and mitigate sources of interference that can degrade signal quality.
- Performance Metrics – knowledge of key performance indicators (KPIs) for wireless systems, such as SINR (Signal to Interference plus Noise Ratio),
RSRP (Reference Signal Received Power), and throughput. - Software Application – familiar with RF planning and optimisation software tools (e.g., Atoll, Planet, Mentum) for modeling and simulation.
- Regulatory Knowledge – understand local and international regulations regarding RF spectrum usage.
- Problem-Solving – Able to troubleshoot and resolve RF-related issues efficiently.
- Data Analysis – analyse network performance data to identify trends and areas for improvement.
- Collaboration – work effectively with cross-functional teams, including engineering, operations, and project management
- Facilitate SSV onwards submission to MNOs and follow up with MNOs on SSV acceptance.
- Lead radio coverage and optimisation, E2E optimisation (KPIs), performance monitoring, site engineering, network/drive test audit, and others.
- Design and implement new wireless systems network design and upgrading, as well as audit design put forward by other RF staff and/or third parties.
- Support monthly Service Credit on mandatory KPI discussion with MNOs, MCMC, vendors and stakeholders before or during project implementation and during operation and maintenance.
- Perform Radio Frequency Optimisation through fine tuning the Base Transceiver Stations (BTS) through different soft (Cell Reselect Offset, BTS power) and hard (e.g. Electrical Tilt, Mechanical Tilt, Azimuth etc.) parameters. Manage the change management and improve the Mobility Services and Fixed Wireless Access (FWA) Services at the coverage objective area and improve quality of signal.
- Communicate with customers, MNOs, project managers, HOUs, HOD, C-level, and other stakeholders.
- Collaborate with other teams such as Network Operation and Maintenance team and Performance Management team to ensure smooth operation of the network quality to comply MSQoS of MCMC.
- Streamline RF processes and supervise RF project progress, ensure the network performance comply with the contract requirements. Analyse network
performance data and develop optimisation strategies to improve network quality and user experience. - Additional optimisation works include manage and mitigate RF interference and troubleshoot network issues etc.
Interested candidates must apply for the positions through https://apply.sarawak.digital/24HC37 by 30th October, 2024.
Technology Services
IT Engineer (Network)
Closing Date : 14th January 2025
Permanent
- Bachelor’s degree in computer science, information technology or a related field.
- Minimum three (3) to five (5) years of experience in network engineering or a similar role.
- Strong knowledge of network protocols, routing, and switching.
- Experience with network security practices and technologies.
- Proficient in configuring and managing network devices (e.g., Cisco, Juniper).
- Familiar with cloud platforms and hybrid cloud solutions.
- Excellent problem-solving skills and attention to detail.
- Strong communication and interpersonal skills.
- Able to work effectively under pressure and manage multiple priorities.
- Possess certifications such as CCNA, CCNP or equivalent.
- Experience with network monitoring and management tools.
- Possess knowledge in software-defined networking (SDN) and network function virtualization (NFV).
- Design, configure, and implement network solutions (Core network/IP network/Optical network) to establish sustainable infrastructure.
- Monitor and analyse network performance, troubleshoot issues, and optimise network architecture.
- Manage and maintain network hardware and software including routers, switches, firewalls, and VPNs.
- Ensure network security by implementing and maintaining security protocols and measures.
- Collaborate with cross-functional teams to support digital transformation projects and initiatives.
- Provide technical support and guidance to internal teams and stakeholders.
- Document network configurations, processes, and procedures.
- Stay updated with the latest industry trends and technologies to ensure our network solutions remain innovative and competitive
Interested candidates must apply for the positions through https://apply.sarawak.digital/24HC36 by 14th January, 2025.
Business Development & Marketing Department
Manager, Business Developer (Wholesale)
Closing Date : 2nd October 2024
Permanent
- • Bachelor’s degree in computer science, information technology or a related field.
• Minimum three (3) to five (5) years of experience in network engineering or a
similar role.
• Strong knowledge of network protocols, routing, and switching.
• Experience with network security practices and technologies.
• Proficient in configuring and managing network devices (e.g., Cisco, Juniper).
• Familiar with cloud platforms and hybrid cloud solutions.
• Excellent problem-solving skills and attention to detail.
• Strong communication and interpersonal skills.
• Able to work effectively under pressure and manage multiple priorities.
• Possess certifications such as CCNA, CCNP or equivalent.
• Experience with network monitoring and management tools.
• Possess knowledge in software-defined networking (SDN) and network function
virtualization (NFV)
- Drive revenue generation and growth by setting and executing strategies to monetise digital infrastructure such as tower space rental, backhaul leasing, internet services, and others, focusing on wholesale customer segment, specifically Mobile Network Operators (MNOs) and licensed Network Facilities Providers.
- Approve quotations and proposals for submission to customers and the acceptance of service orders.
- Lead the commercial negotiations with customers up to contract signing, whilst maintaining deal profitability and guiding, training and mentoring the Business Development Executives.
- Collaborate with internal teams to ensure seamless delivery of the services that meet the customers’ requirement and expectation.
- Ensure timely, complete and accurate billing of provisioned services through customers’ supplier/procurement system such as and not limited to SAP Ariba. Coupa and i-Valua.
- Monitor and prepare a monthly report of revenue for the wholesale segment.
- Build and effectively maintain strong professional relationship with customers.
- Analyse the market in terms of competitors, trends and best practice to build successful business development strategies.
- Adhere to the company processes, procedures, guidelines and sales documentation.
Interested candidates must apply for the positions through https://apply.sarawak.digital/24HC34 by 2nd October, 2024.
Network Engineering & Operation
Regional Network Support
Closing Date : 19th September 2024
Permanent
- Bachelor’s degree in engineering or Diploma/Certificate in Engineering and working experience in the telecommunication industry will be an added
advantage. - Fresh graduates are welcome to apply. Minimum 2 years of working experience are an added advantage.
- Certifications: Any Certification related to Telecommunication, and IT shall be an added advantage.
- Strong sense of commitment and dedication, with a sense of urgency to get things done and result driven oriented.
- Excellent computer literacy and good technical skills in troubleshooting networkrelated faults, incidents and maintenance.
- Ability to interact with and effectively present information to employees, management and customer.
- Experience in telecommunication network architecture, data analysis, networking, and cloud.
- Knowledge and skills in network maintenance and operation management/customer relationship management.
- Must have demonstrated project management skills, with the ability to manage multiple priorities and manage contractors/vendors.
- Strong interpersonal and facilitation skills.
- Good planning, analytical and organizational skills.
- Willing to travel, be on standby and work extra hours.
- Regional Network Support will be involved in first line troubleshooting of incidents arising from monitoring, and fault attending, record incidents and
correlate them with the events to apply appropriate workarounds. Communicate and coordinate resolutions with other support levels including third parties’
partners and vendors to ensure maximum service availability. - Perform tier-1 troubleshooting and tier-2 support beside act as the point of contact for NOC for all inquiries from other internal departments and external
parties. - To proactively attend and support problem/fault management by correlating incidents with existing problems. Participate in the identification of any fault/any
risk to the network performance and improve restoration time. - To support performance and service continuity management by providing information on network elements and services availability, capacity, and performance metrics.
- To manage contractors and vendors, including monitoring, verify and preparing contractor/vendor monthly reporting.
- To Meet Overall Departmental KPI, SLA, and generate details reports/monthly reports as and when required by the management; ensure that reports are
accurate and delivered on time. - Manage tools, systems, and procedures to ensure dynamic management of issues/faults, operations and customer management.
- Responsible for the site audit and commissioning, de-commissioning and network optimization.
- Identify areas for process and efficiency improvement within the operation.
- Any other ad-hoc duties as required or assigned.
- Performs analysis of network/system needs and evaluates network/system hardware and software requirements and capabilities and makes recommendations. Conducts network planning, network architecture design and engineering.
- Integrates and schematically depicts communication architectures, topologies, hardware, software, transmission, and signalling links and protocols into
complete network configurations. - Providing technical support to customers through remote and on-site troubleshooting on network products.
- Support equipment health check service for software and hardware inspection if required by maintenance or professional service team.
- Create and implement database backup and disaster recovery procedures to allow recovery of network equipment and monitoring system databases.
- To assist vendors, engineering, and operation team within O&M to create and manage additional Network elements in the EMS system.
- To support and manage network change request process flow, PPG, QMS Audit, Inventory management etc
Interested candidates must apply for the positions through https://apply.sarawak.digital/24HC33 by 19th September, 2024.
Technology Services
Software Engineeer
Closing Date : 11th August 2024
Permanent
- Bachelor’s degree in computer science, software engineering or a related field.
- Four (4) to five (5) years of professional experience in software development.
- Proven experience with cloud platforms such as AWS, Azure, and Google Cloud.
- Proficient in one or more programming languages such as Java, Python, C#, or JavaScript.
- Strong understanding of web development technologies (HTML, CSS, JavaScript, and frameworks like React or Angular).
- Possess experience in databases, SQL, and microservices architecture.
- Familiar with CI/CD pipelines and DevOps practices.
- Knowledge of containerisation technologies such as Docker and Kubernetes.
- Understand cybersecurity best practices.
- Demonstrate ability to work effectively under pressure and manage multiple priorities.
- Excellent problem-solving skills and attention to detail.
- Strong communication and teamwork skills.
- Experience working in an agile development environment.
- Design, develop, test, and maintain high-quality software applications.
- Collaborate with cross-functional teams to gather and analyse requirements, define solutions, and ensure successful project delivery.
- Implement and manage cloud-based solutions, ensuring scalability, reliability, and security.
- Participate in the entire software development lifecycle, from concept and design to deployment and maintenance.
- Write clean, efficient, and well-documented code.
- Conduct code reviews, mentor junior engineers, and provide constructive feedback.
- Troubleshoot, debug, and optimise software systems.
- Adapt to changing requirements and priorities, demonstrating flexibility and resilience under pressure.
- Contribute to continuous improvement by suggesting and implementing process enhancements.
- Stay updated with the latest industry trends and technologies to ensure our solutions remain innovative and competitive
Interested candidates must apply for the positions through https://apply.sarawak.digital/24HC29 by 11th August, 2024.
Consumer Business
Executive, Service Assurance
Closing Date : 7th August 2024
Yearly Contract
- Bachelor’s degree or a higher qualification majoring in telecommunication, information technology, computer science or other related technical disciplines.
- Minimum three (3) to five (5) years working experience in customer support or project experience in telecommunication.
- Must have demonstrated project management skills, with strong ability to manage priorities, contractors, or vendors.
- Strong sense of commitment and dedication, with a sense of urgency and results-oriented.
- A team player with strong interpersonal skills.
- Possess a positive outlook and an open mindset.
- Excellent written and verbal communication skills with the capacity to remain calm under intense pressure.
- Willing to learn and resourceful.
- Deliver an end-to-end view of service performance and customer experience across network services.
- Ensure agreement of service levels with customers, ensure compliance, and communicate performance to key stakeholders.
- Serve as the second level of contact for customer service staff who seek enquiries or complaints.
- Perform second contact resolution on technical support on hardware or software remotely.
- Continuous monitoring and managing services assurance provider’s performance consistently and effectively.
- Follow up and provide updates on time within SLA given.
- Liaise with the network team, contractor, and stakeholders to resolve all complaints received and ensure service recovery is effective.
- Prepare monthly reports or incident reports timely as needed for management review and reference
- Identify key areas of improvement and the way forward for effectiveness in operation.
Interested candidates must apply for the positions through https://apply.sarawak.digital/24HC28 by 7th August, 2024.
Consumer Business
Customer Relations Assistant
Closing Date : 7th August 2024
Yearly Contract
- Professional certification, diploma or degree in marketing or equivalent
- Relevant working experience with a minimum of two (2) years’ experience in related industries.
- Tech savvy and computer literate.
- Proficient in Microsoft Word, Excel, and PowerPoint.
- Possess strong communication skills, creative and innovative.
- Possess a positive attitude, open mindset, critical thinking, and consistently provide constructive feedback.
- Demonstrate strong interpersonal and negotiation skills, flexible, collaborative, and a team player.
- Ability to perform under pressure in a challenging environment.
- Call and guide existing MySRBN customers for the entire journey on registration and subscription of packages through MySDEC App.
- Conduct an analytical report and perform provision to activate customer internet connection.
- Assist in escalating troubleshooting and provide support on system-related matters.
- Develop and create content to assist customers in understanding the MySRBN packages.
- Assist with marketing activities and promote MySRBN packages during site visits or roadshows
Interested candidates must apply for the positions through https://apply.sarawak.digital/24HC27 by 7th August, 2024.
Finance & Procurement
Assistant Manager / Manager, Procurement
Closing Date : 4th August 2024
Permanent
- Bachelor’s degree in supply chain management / business administration / marketing / accounting / logistics.
- Preferably with at least 10 years of managerial working experience in procurement.
- Good planning and coordination skills.
- Good working attitude, willing to learn, and possess a good sense of responsibility.
- Pleasant personality, ability to interact with all levels of people, and strong follow-up and negotiation skills.
- Good command of both oral and written English and Bahasa Malaysia.
- Able to work in stressful and fast-paced environment.
- Assist with the establishment and implementation of procurement strategies which include formulation and implementation of procurement policies.
- Formulate a consistent approach towards all sourcing, purchasing, and tendering activities.
- Provide benchmarking data and analysis to ensure the company achieves continued value, flexibility, and sustainability across the entire supply chain.
- Provide updates to the management on the current and long-term availability of materials, services, and projected prices trends to enable the company to fully optimise market opportunities.
- Ensure the objectives of cost-effectiveness are being met through a comprehensive tender and procurement process.
- Manage the procurement of all materials, supplies, services, and equipmentfor the company.
- Control expenditures and strike for optimum balance between cost, quality, delivery, and services.
- Develop function and strict compliance to Procurement PPG, TOR, and LOA.
- Maintain records of purchase, pricing, and other important data for references and analytical tools.
- Prepare purchase orders and requisitions.
- Ensure the supplier meets expectations and invoices are approved and paid on time.
- Act as the Focal Person for the Vendor Management System.
- Assist potential vendor / supplier with the registration requirements and company’s expectations.
- Evaluate vendor / supplier performance through review of reports / customers’ feedback.
- Resolve issues and implement solutions to address negative vendor / suppliers’ performance.
- Develop and review Request of Proposals, contract development review, and administration.
- Coordinate formal bids and tenders by reviewing specifications, arranging advertising, scheduling for opening dates, and other specific terms and conditions of bidding.
- Administer the contract files pertaining to retain fees which include authorising the release of retain fees upon receipt of all required documentation.
Interested candidates must apply for the positions through https://apply.sarawak.digital/24HC26 by 4th August, 2024.
Corporate Communication and Public Relations
Head, Corporate Communications and Public Relations
Closing Date : 18th July 2024
Permanent
- Bachelor’s or Master’s degree in communication / public relations / marketing/ public administration/ entrepreneurship or related field with at least fifteen (15) years of working experience with a minimum of five (5) years
at the managerial level. - Exceptional communication skills, both oral and written, and possess high digital fluency.
- Superior ability to write in a journalistic style that is customary to corporate and external publication.
- Strong interpersonal skills with the ability to interact, influence, and build relationships with people of all levels.
- Ability to work across functions, departments, and organisations with a clear goal towards strong collaboration and shared outcomes.
- Ability to offer sound media relations advice to Management and senior leadership.
- Strong organisational skills that reflect the ability to perform and prioritise multiple tasks seamlessly with attention to detail.
- Able to lead and positively influence others to achieve results that are in the best interest of the organisation.
- Good command of both oral and written English and Bahasa Malaysia.
- Skilled in Microsoft Office applications especially PowerPoint and Excel.
- Ability to use tact and professionalism including in times of extreme stress.
- Strong sense of commitment and dedication, with a sense of urgency to get things done and result oriented.
- Conceive and contribute to the preparation SDEC corporate strategic plan for Corporate Communication and Public Relations Department by leading the
team in planning, establishing, and executing corporate communication strategies which include corporate branding, communication strategies, corporate events, issue management, crisis management, and constant engagement with all parties involved. - Lead and strategise corporate communication programmes, events, and brand positioning activities for SDEC.
- Oversees corporate communications and branding in various online and printed platforms such as the company’s official website, LinkedIn, Facebook,
Instagram, Twitter, advertisements, and other related platforms. - Ensure consistent strategic communication to internal and external stakeholders, partners, and relevant agencies by developing appropriate content, news releases, articles, advertorials, teasers, and videos to elevate brand positioning of SDEC.
- Contribute to building and maintaining the company’s brand and reputation through the development of Environmental, Social, and Governance (ESG)
initiatives. - Provide advice and support to various internal departments and help to position the team’s breakthrough achievements and recognise innovation through any communication platforms.
- Maintain strong long-term relationship with all relevant stakeholders.
- Work closely with marketing and various departments to ensure alignment, as necessary, to build and enhance SDEC corporate brand externally.
Interested candidates must apply for the positions through https://apply.sarawak.digital/24HC25 by 18th July, 2024.
Research & Product Development
Technology Development Executive
Closing Date : 7th July 2024
Contract with yearly basis
- Bachelor’s Degree in Computer Science.
- Required skills in Robot Operating System (ROS), general Programming skills, and database development
- At least two (2) years of working experience in relevant fields with considerable handson experience in working with the skills required above.
- Demonstrate strong interpersonal skills, a flexible, collaborative, and team-oriented approach to problem-solving, and the ability to work in a fast-paced, rapidly changing environment.
- Strong communication skills across all levels of the organization, with a focus on executive communication both internally and externally
- Ensuring the development of use cases for digital technologies including automation, AI and robotics or robotics-based solutions.
- Evaluate the technical, technological, and commercial feasibilities and viabilities of digital solutions developed for specific use cases.
- Developing the implementation plan and roadmap for solution development/deployment
- Exploring new partnerships and collaborations with potential partners in delivering solutions.
- Developing the best-suited partnership model for the development/deployment of digital solutions.
- Ensuring the deployment of digital solutions and delivery of project deliverables are done in a timely manner with the highest quality.
Interested candidates must apply for the positions through https://apply.sarawak.digital/24HC23 by 7th July, 2024.
Network Engineering & Operations
Technical Support
Closing Date : 7th July 2024
Permanent
- Bachelor’s degree or higher qualification majoring in telecommunication/information technology/computer science/electronic engineering or other related technical disciplines.
- Any certification related to telecommunication and IT shall be an added advantage.
- Minimum three (3) to five (5) years customer support/project experience in telecommunication equipment with depth knowledge of network system.
- Fresh graduates are welcome to apply. A minimum of two (2) years working experience is an added advantage.
- Experience in telecommunication network architecture, data analysis, networking, and cloud.
- Knowledge and skills in network maintenance and operation management/customer relationship management.
- Possess project management skills, with the ability to manage multiple priorities and manage contractors/vendors.
- Strong sense of commitment and dedication, with a sense of urgency to get things done and result-oriented.
- Team player with strong interpersonal skills who will interact with customers and field engineers on a daily basis.
- Excellent written, verbal, and telephone communication skills.
- Willing to learn and resourceful.
- Excellent computer literacy and good technical skills in troubleshooting networkrelated faults, incident, and maintenance.
- Ability to interact with and effectively present information to employees, management, and customers.
- Strong interpersonal, facilitation skills, planning, analytical, and organisational skills.
- Willing to travel, be on standby, and work extra hours when needed
- Manage the Central Network Operation Daily Operation and Maintenance which include the network infrastructure, monitoring system, network
facilities, and assets for SMART and MySRBN network. - Manage the central network operation team in analysing network performance, resolve complex network problems, and optimise network architecture.
- Monitor, supervise, and ensure the operation of the network element inclusive monitoring system functions without fail and according to SLA and KPI.
- Develop and maintain long-term network operation strategies that will help enhance and achieve long-term goals for the company.
- Responsible for managing all communications internally and with external parties, preparation of required reports, and assisting in resolving technical
issues. - Take part in meetings with other experts in the field to provide upgrades to different networking programmes.
- Carry out the supervision and implementation of network improvement programmes and modify/tweak systems to improve the network service
availability and functionality. - Assist team members from the operation unit in carrying out their respective duties on an individual basis.
- Responsible for the regular review, maintenance, and upgrade of network elements and assets of the company’s continuity and/or recovery plan in the
case of major failure and disaster. - Ensure that the department complies with requirements, regulations, and policies set by the company and regulatory.
- Manage procuring network equipment, vendors, and subcontractors involved during installation, relocation, migration, testing, and upgrade.
- Support and manage centralised network operation process flow, PPG, QMS Audit, Inventory management, and others.
- Ensure minimal equipment breakdown and network failures through efficient predictive maintenance and troubleshooting procedures.
- Ensure departmental reports such as KPI and Performance reports are submitted in a timely manner without fail.
- Manage and support operation of all equipment for Point of Interconnect, MOCN Integration, and connectivity with other PLMN and IS
Interested candidates must apply for the positions through https://apply.sarawak.digital/24HC22 by 7th July, 2024.
Network Engineering & Operations
Executive, Performance Management
Closing Date : 7th July 2024
Contract with yearly basis
- Bachelor’s degree or higher qualification majoring in telecommunication/ information technology/computer science/electronic engineering or other
related technical disciplines. - Three (3) to five (5) years of working experience in managing data extraction and reporting for network performance and quality management.
- Highly organised and data driven with very strong analytical skills and attention to detail.
- Able to aggregate complex data in a clear and consistent manner.
- Possess strategic, analytical thinking, strong problem-solving, prioritisation, and organisation skills.
- Excellent communication and interpersonal skills.
- Strong sense of commitment and dedication, with sense of urgency to get things done and result-oriented
- Track and monitor KPI and performance report for the network on an ongoing basis.
- Manage and maintain KPI and Reporting Template, Business Rules, and Policy.
- Provide analysis for network performance issues to improve end-user experience.
- Provide input for monthly performance reports highlighting the status of network performance.
- Operationalise the escalation process of network performance reporting to element owners detailing current performance status.
- Operationalise the communication with Network Optimisation team, and Planning & Operations team to resolve degraded performance issues e.g. via
rectification, optimisation, or upgrade. - Analyse network performance and resolve complex network problems.
- Operationalise awareness on all network related activities including statistical as well as impact on user experience.
- Maintain and monitor impact on network performance after any changes or upgrades.
- Maintain and monitor the accuracy and significance of related performance counters and measurements
Interested candidates must apply for the positions through https://apply.sarawak.digital/24HC21 by 7th July, 2024.
Innovation & Entrepreneurship
Manager, Tech Entrepreneurship & Investments
Closing Date : 7th July 2024
Permanent
- Minimum 10 years of working experience in various roles within the technology
entrepreneurship (startup) ecosystem. - Strong understanding the local, national, and global startup ecosystem
- Experienced in advisory services for startups and guiding them towards investments and further growth
- Experience in team leadership
- Any relevant bachelor’s degree, a relevant master’s degree is an advantage
- Lead the development of SDEC’s Startup and Investment Sustainable Development action plan in line with the state’s PCDS2030 and DES2030 goals.
- Ensure effective implementation & monitoring of Startup and Investment programs that funnels into the Sarawak Digital & Innovation Ecosystem (SDIE)
- Lead the development and pursuit of opportunities and mutually beneficial partnerships at the state, national and international levels, to enhance Startup and Investment programs implementation throughout the State, in line with PCDS2030 and DES2030
- Lead, track, and support the growth of startups and investors in Sarawak, and leading the provision of relevant advisory services to the local ecosystem.
- Ensure synergy and collaboration with SDEC initiatives across the department, and company-wide.
Interested candidates must apply for the positions through https://apply.sarawak.digital/24HC24 by 7th July, 2024.
Network Engineering & Operations
Executive, Stakeholder Management
Closing Date : 4th June 2024
Yearly Contract
- Bachelor’s degree in a relevant field such as business administration, communications, public relations, or equivalent.
- Previous experience in stakeholder management, public relations, customer relations, or equivalent.
- At least one (1) to three (3) years of working experience in a related field.
- Excellent written and verbal communication skills for effective engagements with stakeholders, and conveying information clearly and persuasively.
- Ability to analyse stakeholder needs, concerns, and feedback, and use this information for decision-making and strategy development.
- Develop and implement strategies to engage with stakeholders effectively, including customers, employees, investors, suppliers, landowners, vendors,
and the community. - Develop and execute communication plans to keep stakeholders informed about relevant issues, initiatives, and developments within the organisation.
- Collect feedback, interests, and concerns from stakeholders as well as determine their influence on the organisation, and use this information to tailor engagement strategies accordingly.
- Prepare regular reports on stakeholder engagement activities, feedback, and outcomes for senior management and other relevant stakeholders.
Interested candidates must apply for the positions through https://apply.sarawak.digital/24HC19 by 4th June, 2024.
Network Engineering & Operations
Document Controller
Closing Date : 4th June 2024
Yearly Contract
- Bachelor’s degree in telecommunication, information technology, engineering, project management or equivalent.
- At least one (1) to three (3) years of working experience in document management.
- Proficient ay Microsoft Office (Word, Excel and PowerPoint)
- Strong organisational and time management skills as well as attention to detail.
- Good verbal and written communication skills, and ability to work effectively in a team environment.
- Experience in document control and claim processing in project management and documentation related to project claims
- Maintain SMART Project document according to proper procedures and guidelines.
- Create, design, and implement document management process, workflow, and system.
- Monitor and enforce compliance with document control procedure and policies, and conduct regular audits to identify and address any discrepancy
or non-compliance issues. - Manage the document control process for SMART project, ensuring timely and accurate documentation flow throughout the project lifecycle in digital
and physical documents. - Facilitate the approval of the Maintenance Agreement monthly payment for SMART site.
- Advise project team in terms of project practice for document control which aligns with records management regulations and standard.
- Stay informed about industry trend regulatory requirements and best practices in document management and actively make improvements to
the existing procedure guidelin
Interested candidates must apply for the positions through https://apply.sarawak.digital/24HC18 by 4th June, 2024.
Corporate Communications and Public Relations
Publicity and Media Relations Assistant
Closing Date : 22nd May 2024
8-month contract
- Degree or diploma in public relations, communications, journalism, or a related field.
- Experience in managing public relations campaigns and media outreach activities.
- Familiar with social media and other digital platforms such as Facebook, Instagram, LinkedIn, Hootsuite, WordPress, or other platforms.
- Proficient in spoken and written English and Bahasa Malaysia. Proficiency in Mandarin language is an added advantage.
- Good interpersonal and relationship-building ability, and strong organisational, negotiation, client management, and multitasking skills.
- Assist in planning and executing the publicity elements of events including engagements with local and international media, influencers, partners, vendors, and other related stakeholders.
- Assist in planning and managing press invitation, press conferences, and other media gatherings as and when required.
- Assist in preparing press releases, press statements, articles, and relevant write-ups related to the conference as well as monitoring the distribution channels.
- Assist in monitoring the organisation’s official social media accounts.
- Assist in other related matters pertaining to publicity and media relations as and when required and instructed by the Department.
Interested candidates must apply for the positions through https://apply.sarawak.digital/24HC17 by 22nd May, 2024.
Corporate Communications and Public Relations
Event Coordinator
Closing Date : 22nd May 2024
8-month contract
- Degree or diploma in event management, hospitality, marketing, or a related field.
- Previous experience in event planning and execution with great attention to details. Experience in managing conferences is an advantage.
- Strong organisational and time management skills to handle multiple tasks and deadlines simultaneously.
- Ability to work in a fast-paced and dynamic environment and adapt to changing circumstances. Ability to think creatively and find solutions to resolve problems that may arise during event planning and execution.
- Proficient in MS office, good communication skills, and well-organised with multitasking skills.
- Assist in planning and executing events such as conferences, workshop, MoU signing, and other related activities.
- Assist in monitoring and maintaining event planning calendar to ensure timely and efficient delivery of the required tasks.
- Assist in reporting the event’s overall progress and success before, during, and after the event.
- Assist in other related matters pertaining to event coordination as and when required and instructed by the Department.
Interested candidates must apply for the positions through https://apply.sarawak.digital/24HC16 by 22nd May, 2024.
Corporate Communications and Public Relations
Digital Content Assistant
Closing Date : 22nd May 2024
8-month contract
- Degree or diploma in communication, advertising, marketing, graphic design, creative multimedia, animation, film, or a related field.
- At least one (1) year experience in digital content creation, copywriting, digital marketing, photography, or videography. Basic knowledge in motion graphics, audio editing, 3D animation, or VR is an advantage.
- Familiar with popular digital advertising platforms, content management, and social media tools.
- Proficient in graphic and video design tools such as Adobe Photoshop, Illustrator, Canva, CapCut, and other related tools to create visually appealing content.
- Proficient in spoken and written English and Bahasa Malaysia. Proficiency in Mandarin language is an added advantage.
- Assist in developing and managing digital content including images, videos, and infographics.
- Assist in monitoring and maintaining digital content calendar to ensure timely content delivery.
- Assist in managing and monitoring social media accounts and providing monthly reports of the accounts’ performances.
- Assist in other related matters pertaining to content design as and when required and instructed by the Department
Interested candidates must apply for the positions through https://apply.sarawak.digital/24HC15 by 22nd May, 2024.
Human Capital & Admin
Head of Human Capital & Admin
Closing Date : 22nd May 2024
Permanent
- Bachelor’s degree in human resources management, business administration, or a related field.
- At least fifteen (15) years of professional HR experience, with a minimum of seven (7) years at the managerial level.
- Proficient in Sarawak Labour Ordinance, Employment Act, and relevant Statutory Acts established by regulatory bodies.
- Advanced computer proficiency with expertise in office management and communication software.
- Strong organisational and multitasking skills, with the ability to prioritise tasks, meeting deadlines, ready to take on extra tasks as needed and willing to go above and beyond.
- Excellence communication and interpersonal skills, with the ability to interact professionally with employees and management.
- Strong analytical and strategic thinking abilities skills.
- Overseeing the Human Capital and Administration team to ensure seamless operations of the department, including but not limited to recruitment, payroll administration, talent acquisition and management, training and development, performance management, employee compensation, and benefits.
- Develop and implement succession planning strategies to identify and nurture talent for key roles within the organisation, by creating career paths and
development opportunities for high-potential employees, ensuring a robust talent pipeline for future leadership positions. - Lead the performance management processes through the Organisation’s Performance Management System to ensure that the performance
management is executed consistently, which includes:- Goal setting and evaluations,
- Fairness and consistency in performance assessment,
- Provide feedback and coaching to enhance employee performance,
- Resolve problem related to appraisals, and
- Ensure that the issues are handled in a fair, professional, and transparent
manner.
- Design, develop and execute comprehensive learning strategies and programmes to foster employee growth and skill development at all levels.
- Conducting annual strategic resource planning and manage the department budget within the allocated approved budget through continuous monitoring of actual expenditure against budget and take appropriate control measures to ensure operation are conducted effectively and efficiently to support business goals at minimal cost.
- Supervising office operations and facilities management.
- Coordinating with other departments on Organisation Insurance matters.
- Managing the administration of ISO/ISMS 27001 Certification.
- Ensuring strict adherence to local, state, and federal regulations within the organisation
Interested candidates must apply for the positions through https://apply.sarawak.digital/24HC14 by 22nd May, 2024.
Business Development and Marketing (BDM)
Executive, Marketing
Closing Date : 30th April 2024
Permanent
- Bachelor’s degree in marketing, business studies/ administration/ management, statistics or equivalent.
- At least 3 year(s) working experience in the related field.
- Positive attitude and pleasant personality.
- Good communication, organisation, and planning skills.
- Able to work with teams and result-oriented.
- Conventional and digital marketing knowledge.
- Knowledge in information and communication technology and services.
- Competent in using MS Office (Word, Excel, Access, Powerpoint, Teams, Sharepoint) and numerical analysis skills would be an added advantage.
- Experience with CRM is an advantage.
- Proficient in Bahasa Malaysia and English languages. Mandarin, Bidayuh or Iban language would be an added advantage.
- Contribute to developing strategic marketing framework, proposals, packages, and campaigns to monetise key sellable products with brand integration across platforms.
- Plan and execute marketing initiatives to communicate, advertise, and market products and services effectively.
- Analyse the market in terms of competitors, trends, and best practices to build successful marketing strategies.
- Create, maintain, and conduct analytics reports on marketing activities, and extract key insights for future campaign development, and improve marketing strategies.
- Assist in content writing for diverse marketing distribution channels.
- Build and effectively maintain professional relationships and service with customers.
- Adhere to the company processes, procedures, guidelines, and sales documentation.
Interested candidates must apply for the positions through https://apply.sarawak.digital/24HC13 by 25th April, 2024.
Business Development and Marketing (BDM)
Senior Executive, Business Development
Closing Date : 30th April 2024
Permanent
- Bachelor’s degree in sales, marketing, business administration/management or equivalent.
- Minimum 10 years working experience in business development/sales.
- Positive attitude, pleasant personality, and well-groomed.
- Great networking, communication, and presentation skills.
- Intuitive and insightful, particularly regarding human behaviour.
- Resourceful, with outstanding numerical analysis and research skills.
- Able to work with teams and result-oriented.
- Emboldened by challenges.
- Extensive knowledge in information and communication technology and services.
- Experience in negotiating contract terms.
- Competent in using MS Office (Word, Excel, Access, PowerPoint, Teams, SharePoint) and CRM software.
- Self-motivated, excellent written and verbal communication, and good time management and planning skills in managing multiple projects simultaneously.
- Proficient in Bahasa Malaysia and English languages. Mandarin will be an added advantage.
- Have own transport and willing to travel extensively.
- Identify and propose new business/markets and ensure development of new sources of revenue focusing on digital economy-driven initiatives.
- Generate and grow revenue by identifying customer’s pain points and proposing suitable products or services.
- Contribute to developing the strategic framework, proposals, packages, and pricing to monetise key sellable products/assets with brand integration across
platforms. - Conduct market research on trends, competitions, best practices, and risks to build successful business development strategies.
- Assist in content writing for diverse marketing/awareness distribution channels.
- Build and effectively maintain professional relationships and service with customers.
- Adhere to the company processes, procedures, guidelines, and documentation.
- Perform any other duties assigned by the management and possess the ability to handle a diverse range of tasks.
Interested candidates must apply for the positions through https://apply.sarawak.digital/24HC12 by 25th April, 2024.
Network Engineering and Operation Department
Regional Network Support (Lawas/Limbang)
Closing Date : 25th April 2024
Permanent
- Bachelor’s degree in engineering or Diploma/Certificate in Engineering and working experience in the telecommunication industry will be an added advantage.
- Fresh graduates are welcome to apply. Minimum 2 years of working experience are an added advantage.
- Certifications: Any Certification related to Telecommunication, and IT shall be an added advantage.
- Strong sense of commitment and dedication, with a sense of urgency to get things done and result driven oriented.
- Excellent computer literacy and good technical skills in troubleshooting network-related faults, incidents, and maintenance.
- Ability to interact with and effectively present information to employees, management, and customer.
- Experience in telecommunication network architecture, data analysis, networking, and cloud.
- Knowledge and skills in network maintenance and operation management/customer relationship management.
- Must have demonstrated project management skills, with the ability to manage multiple priorities and manage contractors/vendors.
- Strong interpersonal and facilitation skills.
- Good planning, analytical and organizational skills.
- Willing to travel, be on standby and work extra hours.
- Regional Network Support will be involved in first line troubleshooting of incidents arising from monitoring, and fault attending, record incidents and correlate them with the events to apply appropriate workarounds. Communicate and coordinate resolutions with other support levels including third parties’ partners and vendors to ensure maximum service availability.
- Perform tier-1 troubleshooting and tier-2 support beside act as the point of contact for NOC for all inquiries from other internal departments and external parties.
- To proactively attend and support problem/fault management by correlating incidents with existing problems. Participate in the identification of any fault/any risk to the network performance and improve restoration time.
- To support performance and service continuity management by providing information on network elements and services availability, capacity, and performance metrics.
- To manage contractors and vendors, including monitoring, verify and preparing contractor/vendor monthly reporting.
- To Meet Overall Departmental KPI, SLA, and generate details reports/monthly reports as and when required by the management; ensure that reports are accurate and delivered on time.
- Manage tools, systems, and procedures to ensure dynamic management of issues/faults, operations and customer management.
- Responsible for the site audit and commissioning, de-commissioning and network optimization.
- Identify areas for process and efficiency improvement within the operation.
- Any other ad-hoc duties as required or assigned.
- Performs analysis of network/system needs and evaluates network/system hardware and software requirements and capabilities and makes recommendations. Conducts network planning, network architecture design and engineering.
- Integrates and schematically depicts communication architectures, topologies, hardware, software, transmission, and signalling links and protocols into complete network configurations.
- Providing technical support to customers through remote and on-site troubleshooting on network products.
- Create and implement database backup and disaster recovery procedures to allow recovery of network equipment and monitoring system databases.
- To assist vendors, engineering, and operation team within O&M to create and manage additional Network elements in the EMS system.
- To support and manage network change request process flow, PPG, QMS Audit, Inventory management etc.
Interested candidates must apply for the positions through https://apply.sarawak.digital/24HC11 by 25th April, 2024.
Network Engineering and Operation Department
Regional Network Support (Kapit)
Closing Date : 14th April 2024
Permanent
- Bachelor’s degree in engineering or Diploma/Certificate in Engineering and working experience in the telecommunication industry will be an added advantage.
- Fresh graduates are welcome to apply. Minimum 2 years of working experience are an added advantage.
- Certifications: Any Certification related to Telecommunication, and IT shall be an added advantage.
- Strong sense of commitment and dedication, with a sense of urgency to get things done and result driven oriented.
- Excellent computer literacy and good technical skills in troubleshooting network-related faults, incidents and maintenance.
- Ability to interact with and effectively present information to employees, management and customer.
- Experience in telecommunication network architecture, data analysis, networking, and cloud.
- Knowledge and skills in network maintenance and operation management/customer relationship management.
- Must have demonstrated project management skills, with the ability to manage multiple priorities and manage contractors/vendors.
- Strong interpersonal and facilitation skills.
- Good planning, analytical and organizational skills.
- Willing to travel, be on standby and work extra hours.
- Regional Network Support will be involved in first line troubleshooting of incidents arising from monitoring, and fault attending, record incidents and correlate them with the events to apply appropriate workarounds. Communicate and coordinate resolutions with other support levels including third parties’ partners and vendors to ensure maximum service availability.
- Perform tier-1 troubleshooting and tier-2 support beside act as the point of contact for NOC for all inquiries from other internal departments and external parties.
- To proactively attend and support problem/fault management by correlating incidents with existing problems. Participate in the identification of any fault/any risk to the network performance and improve restoration time.
- To support performance and service continuity management by providing information on network elements and services availability, capacity, and performance metrics.
- To manage contractors and vendors, including monitoring, verify and preparing contractor/vendor monthly reporting.
- To Meet Overall Departmental KPI, SLA, and generate details reports/monthly reports as and when required by the management; ensure that reports are accurate and delivered on time.
- Manage tools, systems, and procedures to ensure dynamic management of issues/faults, operations and customer management.
- Responsible for the site audit and commissioning, de-commissioning and network optimization.
- Identify areas for process and efficiency improvement within the operation.
- Any other ad-hoc duties as required or assigned.
- Performs analysis of network/system needs and evaluates network/system hardware and software requirements and capabilities and makes recommendations. Conducts network planning, network architecture design and engineering.
- Integrates and schematically depicts communication architectures, topologies, hardware, software, transmission, and signalling links and protocols into complete network configurations.
- Providing technical support to customers through remote and on-site troubleshooting on network products.
- Support equipment health check service for software and hardware inspection if required by maintenance or professional service team.
- Create and implement database backup and disaster recovery procedures to allow recovery of network equipment and monitoring system databases.
- To assist vendors, engineering, and operation team within O&M to create and manage additional Network elements in the EMS system.
- To support and manage network change request process flow, PPG, QMS Audit, Inventory management etc.
Interested candidates must apply for the positions through https://apply.sarawak.digital/24HC10 by 14th April, 2024.
Finance Department
Executive, Finance (Account Receivable)
Closing Date : 14th April 2024
Permanent
- Degree in accounting and/or finance
- Preferably with at least 2 years of relevant work experience.
- Good planning and coordination skills.
- Good working attitude, willingness to learn, and a good sense of responsibility.
- Pleasant personality and ability to interact with all levels of people, strong follow-up, and good negotiation skills.
- Good command of written and spoken English and Bahasa Malaysia.
- Able to work in a stressful and fast-paced environment.
- Process accounts and incoming payments in compliance with financial policies and procedures.
- Perform day-to-day financial transactions, including verifying, classifying, computing, posting, and recording accounts receivables’ and account payables’ data.
- Prepare bills, invoices, payment receipts, and bank deposits.
- Reconcile the accounts receivable and payable ledger to ensure that all payments are accounted for and properly posted.
- Verify discrepancies and resolve clients’ billing issues.
- Facilitate payment of invoices due by sending bill reminders and contacting clients.
- Generate financial statements and reports detailing accounts receivable status.
Interested candidates must apply for the positions through https://apply.sarawak.digital/24HC09 by 14th April, 2024.
Project Monitoring Office
Executive, Contract Management
Closing Date : 14th April 2024
Permanent
- Advanced diploma or degree in quantity surveying, construction management, law, and/or construction-related engineering disciplines.
- Minimum of 3-5 years of progressive experience in contract management.
- Experience in coordinating cross-functional teams consisting of legal consultants, technical experts, procurement specialists, and corporate management.
- Computer skills in Microsoft Office productivity software particularly Excel.
- Proficient in both spoken and written formal/business Bahasa Malaysia and English.
- Able to communicate and coordinate effectively with clients, consultants, construction teams, and sub-contractors.
- Possess good negotiation skills, meticulous, detail-oriented, independent, and able to work under minimum supervision.
- Execute pre-contract management responsibilities, including overseeing the compilation, review, and negotiating contracts with contractors. Ensure that all contracts accurately reflect the agreed scope, terms, conditions, requirements, and expectations.
- Serve as a liaison between various internal departments and external parties involved in contract negotiations and management. Communicate contract terms, requirements, contract risks, and updates to relevant stakeholders.
- Ensure contracts comply with relevant laws, regulations, and industry standards. Keep abreast of changes in regulations that may impact contract terms and conditions.
- Oversee the administrative aspects of contracts, including organising contract files, tracking contract deadlines and milestones, and ensuring that all parties fulfill their obligations according to the terms of the contract.
- Mediator for resolution of disputes or conflicts that may arise during the contract lifecycle. This may involve negotiating amendments to contracts, mediating disagreements between parties, or seeking legal remedies when necessary.
- Coordinate with project and support teams in administering contractual claims such as progress payments, variation orders, extension of time, loss expenses, and others.
- Ensure accurate records of contracts and contract-related activities are maintained by the Contract Administrator. Generate reports and analytics to track contract performance, identify trends, and support decision-making processes.
- Evaluate contract management processes and identify opportunities for improvement. Implement best practices and innovative solutions to streamline contract workflows and enhance efficiency.
Interested candidates must apply for the positions through https://apply.sarawak.digital/24HC08 by 14th April, 2024.
Human Capital
Senior Executive, Performance Management
Closing Date : 14th April 2024
Permanent
- Bachelor’s degree in business administration, human resources, or a related field.
- Minimum if 7 years’ experience in performance management, talent management, or a related human resource area.
- Demonstrate experience in developing performance metrics and monitoring the performance of all employees.
- Strong analytical and problem-solving skills, with the ability to collect, analyse, and interpret performance data.
- Excellent communication and interpersonal skills, with the ability to effectively engage and influence senior leaders.
- Proven ability to develop and implement performance improvement plans and support senior executives in achieving performance goals.
- Up-to-date knowledge of performance management best practices and trends.
- Performance Planning
- In charge of making sure employess set their goals according to company standards. Work with Heads of Departments/line managers to complete goal setting as per the latest performance framework. Collects all approved goal-setting templates from employees early in the year or as scheduled.
- Performance Monitoring
- Regularly track and monitor the performance of employees based on their approved goal setting. Analyse performance data, identify gaps, and provide insights and recommendations to the employees to improve their performance.
- Performance Reviews
- Conduct performance reviews for all employees to evaluate thei progress, offer feedback, and pinpoint areas needing improvement. Create action plans and offer support and resources to aid employees in reaching their performance targets. Prepare an appraisal form and collect performance scores from all employees to finalise the year-end appraisal process.
- Performance Improvement Plans (PIP)
- Identify employees who are not meeting expectations and work with their managers to create performance improvement plans. Track progress, offer guidance, and ensure that the actions outlined in the improvement plans are carried out.
- Employee Recognition and Rewards.
- Suggest and implement a performance-driven recognition and rewards system for employees. Ensure that top performers receive suitable knowledgement and rewards for their valuable contributions.
- Performance Management Policies and Processes
- Implement and uphold efficient performance management policies and procedures to maintain consistency and fairness across the organisation. Regularly review and refine performance management programmes to stay aligned with best practices and evolving business demands.
- Promotion Processes
- Work with Heads of Departments/line managers to coordinate the employee promotion process, ensuring alignment with stated criteria in the Standard Operating Procedures (SOP).
Interested candidates must apply for the positions through https://apply.sarawak.digital/24HC07 by 14th April, 2024.
Consumer Business
Assistant Manager, Sales & Customer Services
Closing Date : 16th February 2024
Contract on a yearly basis
- Professional certification/ Diploma/ Degree in any field.
- Relevant working experience with a minimum of 5 years in telecommunications or retail industries is preferred.
- Tech Savvy and computer literate.
- Proficient in Microsoft Word, Excel, and Powerpoint.
- Great customer service skills with strong communication and applying high problem-solving skills and quality focus.
- Display analytical skills by driving change, understanding customer’s needs and market environment.
- Possess a positive attitude, and open mindset and consistently provide support.
- Demonstrate strong interpersonal and leadership with negotiation skills, flexible, collaborative and a team player.
- Ability to perform under pressure in a challenging environment and a self-starter.
- Ensuring meeting services KPI and SLA on project/ task given.
- Effective Case management and working closely with all stakeholders for solution.
- Ensure accurate and up-to-date data and reporting for easy monitoring.
- Organize Customer services training and briefing.
- Explore and develop new opportunities for customer service enhancement, both in the customer experience process and system.
Interested candidates must send their most current resumes to career@sdec.com.my by 16th February 2024 to apply for this position.
Consumer Business
Marketing Executive
Closing Date : 16th February 2024
- Professional certification/ Diploma / Degree in marketing or equivalent
- Relevant working experience with a minimum of 3 years in related industries is preferred.
- Tech Savvy and computer literate
- Proficient in Microsoft Word, Excel and PowerPoint
- Apply strong communication skills, creative and innovative.
- Possess a positive attitude, open mindset, critical thinking and consistently provide constructive feedback
- Demonstrate strong interpersonal and negotiation skills, flexible, collaborative and a team player
- Ability to perform under pressure in a challenging environment.
- Create and implement marketing campaigns across various channels.
- Analyze market trends and competitors for effective marketing strategies.
- Event management and coordination.
- Manage social media accounts and online presence.
- Collaborate with the sales team to ensure cohesive messaging and strategy.
Interested candidates must send their most current resumes to career@sdec.com.my by 16th February 2024 to apply for this position.
Consumer Business
Services Fulfillment Executive
Closing Date : 16th February 2024
Contract on yearly basis
- Professional certification/ Diploma / Degree in marketing or equivalent
- Relevant working experience with a minimum of 5 years in related industries is preferred.
- Tech Savvy and computer literate
- Proficient in Microsoft Word, Excel and PowerPoint
- Apply strong communication skills, creative and innovative.
- Possess a positive attitude, open mindset, critical thinking and consistently provide constructive feedback
- Demonstrate strong interpersonal and negotiation skills, self-initiave and confidence. Always flexible, collaborative and a team player
- Ability to perform under pressure in a challenging environment.
- Managing services fulfillment process such as Warranty and Claim.
- Integrated Inventory management, analyzing data for the right supply chain and logistics management
- Performing budget analysis on day-to-day business requirement
- Analysis of data or report for business improvement
- Work with stakeholders to build strong business relations on timely service fulfillment.
Interested candidates must send their most current resumes to career@sdec.com.my by 16th February 2024 to apply for this position.
Innovation & Entrepreneurship
Project Coordinator (SME Digitalisation)
Closing Date : 16th February 2024
Contract on yearly basis
- Bachelor’s Degree in any field.
- Proficient in Microsoft Office, and other relevant Digital Skills.
- Excellent communication skills. Proficiency in Mandarin / Iban / Bidayuh or any other local languages and dialects is preferred.
- Broad leadership experience and involvement in NGOs, associations, and community projects is preferred.
- Experience with customer service roles is an advantage.
- Coordinate and report administrative, operational and financial matters of the assigned projects.
- Communicate with stakeholders and beneficiaries on the progress of the assigned projects from kick-off to completion.
- Coordinate and follow up with partners to ensure delivery of KPIs, goals and objectives of the projects.
- Coordinate and execute tasks assigned by the Innovation & Entrepreneurship Management from time to time
- Identify and execute partnerships with the financial sector players and relevant parties for the purpose of onboarding SMEs to Digital Payments.
- Plan and coordinate basic training programs for SMEs and conduct online and offline monitoring for projects across Sarawak.
- Ensure synergy and collaboration with SDEC initiatives across the department and company-wide.
Interested candidates must send their most current resumes to career@sdec.com.my by 16th February 2024 to apply for this position.
Research & Product Department
Technology Development Executive
Closing Date : 30th January 2024
- Bachelor’s Degree in Computer Science.
- Required skills in Robot Operating System (ROS), general programming skills, and database development.
- At least two (2) years of working experience in relevant fields with considerable hands-on experience in applying the skills required above.
- Demonstrate strong interpersonal skills; a flexible, collaborative, and team-oriented approach to problem-solving; and the ability to work in a fast-paced and rapidly changing environment.
- Strong communication skills across all levels of the organisation, with a focus on executive communication both internally and externally.
- Ensure the development of use cases for digital technologies including automation, AI, and robotics or robotics-based solutions.
- Evaluate the technical, technological, and commercial feasibilities and viabilities of digital solutions developed for specific use cases.
- Develop theh implementation plan and roadmap for solution development/deployment.
- Explore new partnerships and collaborations with potential partners in delivering solutions.
- Develop the best-suited partnership model for the development/deployment of digital solutions.
- Ensure the deployment of digital solutions and delivery of project deliverables are done in a timely manner with the highest quality.
Interested candidates must send their most current resumes to career@sdec.com.my by 30th January 2024 to apply for this position.
Network Engineering and Operation Department
Technical Customer Support
Closing Date : 15th January 2024
- Bachelor’s degree or a higher qualification majoring in telecommunication, information technology (IT), computer science, electronic engineering or other related technical disciplines.
- Any certifications related to telecommunication and IT shall be an added advantage.
- Minimum three (3) to five (5) years’ experience in customer support or project experience in telecommunication equipment with in-depth knowledge of network system.
- Experience in telecommunication network architecture, data analysis, networking, and cloud.
- Knowledge and skills in network maintenance and operation management or customer relationship management.
- Must have demonstrated project management skills, with the ability to manage multiple priorities and manage contractors or vendors.
- Strong sense of commitment and dedication, with a sense of urgency to get things done and result-driven oriented.
- Team player with strong interpersonal skills who will interact with customers and field engineers daily.
- Excellent written, verbal, and telephone communication skills, with the capacity to remain calm under intense pressure.
- Willing to learn and resourceful.
- Excellent computer literacy and good technical skills in troubleshooting network-related faults, incidents, and maintenance.
- Ability to interact with and effectively present information to employees, management, and customers.
- Strong interpersonal and facilitation skills.
- Good planning, analytical, and organisational skills.
- Willing to travel, be on standby, and work extra hours when needed, and follow on shift work schedule.
- Fresh graduates are welcome to apply. Minimum two (2) years’ working experience is an added advantage.
- Serve as the second level and single point of contact for customer service staff who are seeking inquiries and complaints.
- Perform Second Contact Resolution (FCR) on-phone technical or remote log-in support resolution on both hardware or software through simple diagnostic techniques and pertinent questions.
- Troubleshoot and resolve customer complaints according to SLA.
- Follow up, provide updates to customer service staff, NOC or back office, and subsequently resolve customer complaints or problems to ensure customer satisfaction.
- Liaise with vendors, subcontractors, and network team to resolve customer complaints and issues to ensure service recovery is effective.
- Maintain documentation of Service Complaints, Root Cause Analysis or Incident Report log.
- Advice and inform the Management of all incidents and irregularities that occur in the job environment or situations.
- Prepare monthly reports on any information requested from the Management.
- Identify areas for process and efficient improvement within operation.
- Perform any other ad-hoc duties as required or assigned.
Interested candidates must send their most current resumes to career@sdec.com.my by 15th January 2024 to apply for this position.
Innovation and Entrepreneurship Department
Executive, Startup Development (Investments)
Closing Date : 6th December 2023
- Bachelor’s or Master’s degree in finance, business, or a related field.
- Prior experience in venture capital, private equity, or startup investment.
- Strong financial acumen and the ability to perform due diligence effectively.
- Excellent communication and relationship management skills.
- Knowledge of industry trends, emerging technologies, and startup ecosystems.
- Entrepreneurial mindset and a passion for helping startups succeed.
- Startup Sourcing
- Identify and source promising startup opportunities through various channels, such as pitch events, networking, and industry connections.
- Evaluate startup pitches and business plans to assess their alignment with the organisation’s investment strategy.
- Due Diligence
- Conduct thorough due diligence on potential investment targets, including financial analysis, market research, and competitive positioning.
- Assess the management team, business model, and scalability potential.
- Investment Management
- Negotiate investment terms, structures, and equity stakes in collaboration with the investment team.
- Monitor the financial performance and overall health of portfolio startups.
- Strategic Planning
- Collaborate with startup founders and leadership teams to develop growth strategies, business plans, and key performance indicators.
- Provide strategic advice on market positioning, product development, and customer acquisition strategies.
- Mentorship and Guidance
- Act as a mentor and guide for startup founders, offering insights, industry knowledge, and best practices.
- Facilitate decision-making and problem-solving by leveraging your experience.
- Access to Networks
- Utilise your network and connections to help startups access valuable resources, partnerships, and customers.
- Introduce startups to potential clients, strategic partners, and other investors.
- Financial Management
- Monitor the financial health of portfolio startups, including financial statements, budgets, and cash flow.
- Assist startups with subsequent fundraising rounds beyond the initial investment.
- Growth and Scaling
- Develop strategies for scaling operations, increasing market share, and expanding into new markets.
- Monitor growth metrics and assist startups in overcoming growth-related challenges.
- Exit Strategy and Portfolio Management
- Plan and execute exit strategies for investments, including acquisitions, mergers, or initial public offerings (IPOs).
- Manage the investment portfolio to optimise returns and overall performance.
- Reporting and Documentation
- Maintain comprehensive records of investment agreements, business plans, and performance metrics.
- Prepare periodic reports for stakeholders, including investors and partners.
Interested candidates must send their most current resumes to career@sdec.com.my by 6th December 2023 to apply for this position.
Technology Services Department
Manager, IT Operations
Closing Date : 26th November 2023
- Bachelor’s degree in information technology or equivalent.
- Possess strong knowledge of IT systems, infrastructure, networking, cybersecurity, and emerging technologies as well as in-depth understanding of cloud technologies from Huawei, Amazon, Google, Microsoft, and Alibaba.
- Proven ability to lead and inspire a team of IT professionals, driving a high-performance culture.
- Excellent analytical and problem-solving skills to identify issues and develop effective solutions.
- Demonstrate experience in managing IT projects from initiation to completion, including cloud-based projects.
- Exceptional communication and interpersonal skills to interact with individuals at all levels of the organisation.
- Able to align IT strategies with the company’s overall business objectives, incorporating cloud technology advantages.
- Proficient in vendor selection, negotiation, and contract management particularly with cloud service providers.
- Possess deep understanding of cybersecurity best practices and compliance requirements especially in cloud environments.
- Flexible to adapt to changing technologies and organisational needs including cloud adoption.
- Understand the company’s industry and how IT supports business operations, with a focus on cloud solutions.
- Committed to staying updated with the latest IT trends, advancements, and developments in cloud technology from Huawei, Amazon, Google, Microsoft, and Alibaba.
- Lead and manage a team of IT professionals, providing guidance, support, and motivation to maximise their potential and promote a positive work environment.
- Oversee the design, implementation, and maintenance of the organisation’s IT infrastructure including networks, servers, databases, and cloud-based systems to ensure high availability and reliability.
- Leverage cloud technologies from Huawei, Amazon, Google, Microsoft, and Alibaba to optimise system performance and scalability.
- Plan, execute, and monitor IT projects, ensuring they are delivered within scope, timeline, and budget while meeting quality standards. Utilise cloud solutions from various providers to streamline project deployments and enhance project collaboration.
- Analyse complex technical issues, identify root causes, and implement effective solutions to minimise downtime and disruptions in IT services. Leverage cloud platforms to enhance disaster recovery and business continuity capabilities.
- Develop and implement robust cybersecurity measures to protect the organisation’s data and systems from threats, ensuring compliance with industry standards and regulations. Utilise cloud security features to strengthen data protection and access controls.
- Collaborate with external vendors and service providers, negotiate contracts, and manage relationships to ensure service level agreements are met. Work closely with cloud service providers to optimise costs and performance.
- Prepare and manage the IT budget, making cost-effective decisions to optimise IT expenditures while meeting business requirements. Leverage cloud cost management tools to monitor and control cloud spending.
- Develop and maintain a comprehensive business continuity and disaster recovery plan to ensure IT services can be restored in the event of a crisis. Leverage cloud technologies for data replication and redundancy.
- Monitor IT system performance, analyse data, and implement improvements to enhance overall efficiency and productivity. Utilise cloud monitoring and performance optimisation tools to proactively identify and resolve issues.
- Evaluate and implement new technologies, upgrades, and changes to the IT environment, ensuring smooth transitions and minimal impact on operations. Utilise cloud-native capabilities to introduce new services and features.
- Effectively communicate technical information to non-technical stakeholders, participate in cross-functional meetings, and collaborate with other departments to address IT-related needs. Provide insights into cloud technology benefits and strategies to key stakeholders.
Interested candidates must send their most current resumes to career@sdec.com.my by 26th November 2023 to apply for this position.
Research & Product Development
Product Development Executive (2 Vacancies)
Closing Date : 8th November 2023
- Bachelor’s degree in computer science.
- Required skills in robot operating system, general programming, and database development.
- At least two (2) years working experience in relevant fields with considerable hands-on experience in working with the skills required above.
- Demonstrated strong interpersonal skills; a flexible, collaborative, and team-oriented approach to problem-solving; and the ability to work in a fast-paced and rapidly changing environment.
- Strong communication skills across all levels of the organisation, with a focus on executive communication both internally and externally.
- Ensure the development of use cases for digital technologies including automation, AI and robotics or robotics-based solutions.
- Evaluate the technical, technological, and commercial feasibilities and viabilities of digital solutions developed for specific use cases.
- Develop the implementation plan and roadmap for solution development/deployment.
- Explore new partnerships and collaborations with potential partners in delivering solutions.
- Develop the best-suited partnership model for the development/deployment of digital solutions.
- Ensure the deployment of digital solutions and delivery of project deliverables are done in a timely manner with the highest quality.
2-Year Contract
Interested candidates must send their most current resumes to career@sdec.com.my by 8th November 2023 to apply for this position
Innovation & Entrepreneurship
Senior Executive, SME Digitalisation
Closing Date : 29th October 2023
- Bachelor’s Degree in any fields with minimum five (5) years working experience or diploma with minimum seven (7) years working experience.
- Strong understanding of digital technologies, e-commerce, and digital marketing.
- Experienced in programme development and implementation, preferably in rural development.
- Excellent communication and interpersonal skills.
- Proficient in data analysis and reporting tools.
- Able to work independently and as part of a team.
- Knowledge of Sarawak’s rural communities and their unique challenges.
- Experienced in volunteering works especially with non-governmental organisations (NGO).
- Fluent in English and other local languages spoken in Sarawak.
- Develop and implement short term awareness, basic on-boarding programme, and long-term intermediate digitalisation programmes across Sarawak focusing on the rural areas and communities.
- Collaborate with local communities, educational institutions, and relevant partners to identify programme participants.
- Create partnerships with governmental organisations, NGOs, and private sector entities to ensure the sustainability of long-term programmes.
- Monitor and evaluate programme effectiveness and collect feedback for continuous improvement, and coordinate logistics including venue selection, equipment, and resources.
- Identify specific digital skills and knowledge gaps within the rural population and develop targeted training programmes to address these gaps.
- Perform any other tasks required as and when needed for the digitalisation of entrepreneurs in Sarawak.
Contract with a yearly basis
Interested candidates must send their most current resumes to career@sdec.com.my by 29th October 2023 to apply for this position
Network Engineering & Operations
Regional Network Support (Sri Aman)
Closing Date : 29th October 2023
- Bachelor’s degree in engineering or diploma/certificate in engineering. Working experience in the telecommunication industry is an added advantage.
- Fresh graduates are welcome to apply. Minimum two (2) years working experience is an added advantage.
- Any certifications related to telecommunication and IT is an added advantage.
- Strong sense of commitment and dedication, with a sense of urgency to get things done and result oriented.
- Excellent computer literacy and good technical skills in troubleshooting network-related faults, incidents and maintenance.
- Ability to interact with and effectively present information to employees, management, and customer.
- Experience in telecommunication network architecture, data analysis, networking, and cloud.
- Knowledge and skills in network maintenance and operation management/customer relationship management.
- Demonstrate project management skills, with the ability to manage multiple priorities and manage contractors/vendors.
- Strong interpersonal and facilitation skills.
- Good planning, analytical and organisational skills.
- Willing to travel, be on standby and work extra hours.
- Involve in first line troubleshooting of incidents arising from monitoring, and fault attending, record incidents and correlate them with the events to apply appropriate workarounds.
- Communicate and coordinate resolutions with other support levels including third parties’ partners and vendors to ensure maximum service availability.
- Perform tier-1 troubleshooting and tier-2 support beside acting as the point of contact for NOC for all inquiries from other internal departments and external parties.
- Attend to and support problem/fault management by correlating incidents with existing problems. Participate in the identification of any fault/risk to the network performance and improve restoration time.
- Support performance and service continuity management by providing information on network elements and services availability, capacity, and performance metrics.
- Manage contractors and vendors, including monitoring, verify and preparing contractor/vendor monthly reporting.
- Meet Overall Departmental KPI, SLA, and generate details reports/monthly reports as and when required by the management; ensure that reports are accurate and delivered on time.
- Manage tools, systems, and procedures to ensure dynamic management of issues/faults, operations and customer management.
- Responsible for the site audit and commissioning, de-commissioning and network optimisation.
- Identify areas for process and efficiency improvement within the operation.
- Any other ad-hoc duties as required or assigned.
- Performs analysis of network/system needs and evaluates network/system hardware and software requirements and capabilities and makes recommendations. Conducts network planning, network architecture design and engineering.
- Integrates and schematically depicts communication architectures, topologies, hardware, software, transmission, and signalling links and protocols into complete network configurations.
- Providing technical support to customers through remote and on-site troubleshooting on network products.
- Support equipment health check service for software and hardware inspection if required by maintenance or professional service team.
- Create and implement database backup and disaster recovery procedures to allow recovery of network equipment and monitoring system databases.
- Assist vendors, engineering, and operation team within O&M to create and manage additional Network elements in the EMS system.
- Support and manage network change request process flow, PPG, QMS Audit, Inventory management etc.
Contract with a yearly basis
Interested candidates must send their most current resumes to career@sdec.com.my by 29th October 2023 to apply for this position
Network Engineering & Operations
Project Admin Executive
Closing Date : 29th October 2023
- Bachelor’s degree in telecommunication, information technology, engineering, admininistration or project management.
- Plan and organise project administrative works.
- Prepare itinerary and project minutes of meeting, and other admin related tasks.
- Perform administrative tasks for smart project with internal parties and vendors.
- Prepare minutes of meeting on weekly progress for smart project.
- Prepare scheduled meeting with HoD, HoU, vendors, and department staff.
- Ensure all project implementation documentation are in place and adhere with the procedure process guidelines of the department.
- Ensure all projects are delivered according to the technical specifications specified in the contract and minuted properly including e-filing system.
Contract for two (2) years
Interested candidates must send their most current resumes to career@sdec.com.my by 29th October 2023 to apply for this position
Network Engineering & Operations
IP (Internet Protocol) Core Planner IP
Closing Date : 29th October 2023
- Bachelor’s degree or above in telecommunication, electronic/computer engineering, information and communication technology, information technology or computer science.
- Candidates with HCIE/HCIP/HCIA/CCNA/CCNP/CCNC/CIPE certificate are preferred.
- Minimum 6 years of working experience.
- Knowledge in designing, developing, configuring, and implementing the technical solutions for Core network, IP network and Optical Network.
- Knowledge in Core Routers, Switches, Firewalls, DWDM, Optical transmission, SDN Controller, NFV and other IP devices.
- Proficient in L2/L3 IP routing protocol configuration, diagnostic and troubleshooting.
- Able to work independently and possess good leadership skills to lead and manage internal and external team.
- Experience in routing, switching and Network appliances or protocols (e.g. DHCP, ARP, PPPoE, QinQ, MSTP, MS-OTN, OSPF/BGP/IS-IS/RIP, and MPLS).
- Experience in project delivery support for site survey, design implementation, solving problems and technical queries, handover training etc.
- Experience in managing and troubleshooting all issues related to switch/router/wifi hardware & software installation, commissioning, and configuration.
- Supervising experience in skilled and semi-skilled works and knowledge in engineering service and technical support in area of IP core network/Core network and Optical Network.
- Design, develop, configure, and implement the technical solutions (Core network/IP network/Optical network) to establish sustainable network infrastructure.
- Analyse network performance, resolving complex problems, and optimising architecture for Core network/IP network/Optical network.
- Respond to RFI/RFP/RFQ including network design and network dimensioning, bill of quantity (BOQ) configuration and quotation, technical proposal, and technical specifications to prepare the essential infrastructure for nation and enterprises development.
- Perform analysis of network/system needs and evaluates network/system hardware and software requirements and capabilities and makes recommendations.
- Conduct network planning, network architecture design and engineering.
- Integrate and schematically depicts communication architectures, topologies, hardware, software, transmission, and signalling links and protocols into complete network configurations.
- Provide technical support to customers through remote and on-site troubleshooting on network products.
- Support equipment health check service for software and hardware inspection if required by maintenance or professional service team.
- Create and implement database backup and disaster recovery procedures to allow recovery of network equipment and monitoring system databases.
- Assist vendors, engineering, and operation team within O&M to create and manage additional Network elements in the EMS system.
- Support and manage network change request process flow, PPG, QMS Audit, Inventory management etc.
Contract on a yearly basis
Interested candidates must send their most current resumes to career@sdec.com.my by 29th October 2023 to apply for this position
Digital Economy Project
Project Engineer, Digital Economy
Closing Date : 1st October 2023
- Bachelor’s degree in technology or any related field with three (3) minimum years of experience or diploma with seven (7) years of working experience
- Proven leadership skills with the ability to manage change and drive innovation
- Excellent interpersonal, communication and organizational skills.
- Good at project planning/execution and coordination, problem-solving, and facilitation management.
- Understanding of digital behavior, agile methodology, customer management, and product value-chain.
- Passionate about digital trending/adoption, agile delivery, and customer experience.
- Strong sense of commitment and dedication, with a sense of urgency to get things done, and result-driven oriented.
- Experience in business analysis, and a strong business acumen is an added advantage.
- Ensure that all digital economy projects assigned are delivered on time, within scope and budget.
- Coordinate internal resources and third parties/vendors for the flawless execution of projects.
- Manage contracts with vendors and suppliers by assigning tasks and communicating expected deliverables.
- Developing project scopes and objectives, involving all relevant stakeholders and ensuring technical feasibility.
- Participate in planning and reviewing the Project Development Life Cycle including requirements gathering, design, development, testing, deployment, integration, and documentation.
- Monitor project progress and adjust as needed.
- Measure project performance using appropriate systems, tools and techniques, and recommend areas of improvement.
- Act as a technology advocate to drive business digital transformation.
Contract on a yearly basis
Interested candidates must send their most current resumes to career@sdec.com.my by 1st October 2023 to apply for this position.
Business Development and Marketing
Executive Business Development
Closing Date : 24th September 2023
- A Bachelor’s degree in sales, marketing, business administration/management or
equivalent. - Minimum 5 years working experience in business development/sales.
- Positive attitude and pleasant personality, neat and well groomed.
- Great networking, communication and presentation skills.
- Intuitive and insightful, particularly regarding human behaviour.
- Resourceful, with outstanding numerical analysis and research skills.
- Able to work with team and result oriented.
- Emboldened by challenges.
- Extensive knowledge in Information and Communication Technology and services.
- Experience in managing customers in transportation, logistic and port industry.
- Competent in using MS Office (Word, Excel, Access, PowerPoint, Teams, SharePoint)
and CRM software. - Excellent written and verbal communication.
- Proficient in Bahasa Malaysia and English languages. Mandarin, Bidayuh or Iban language will
be an added advantage.
- Identify new markets and ensure development of new sources of revenue focusing
on logistic, transportation and port industry. - Generate and grow revenue by identifying customer’s pain points and proposing
suitable products or services. - Contribute to developing strategic framework, proposals, packages and pricing to
monetize key sellable products with brand integration across platforms. - Analyse the market in terms of competitors, trends and best practices to build
successful business development strategies. - Assist in content writing for diverse marketing/awareness distribution channels.
- Build and effectively maintain professional relationship and service with customers.
- Adhere to the company processes, procedures, guidelines and sales documentation
Contract on a yearly basis
Interested candidates must send their most current resumes to career@sdec.com.my by 24th September 2023 to apply for this position.
Business Development and Marketing
Marketing Assistant
Closing Date : 12th September 2023
Kuching – 1 Vacancy
Sri Aman – 2 Vacancies
Sibu – 2 Vacancies
Miri – 2 Vacancies
- Bachelor’s degree in marketing, business studies/administration/management or equivalent.
- Positive attitude and pleasant personality.
- Good communication, organisational, and planning skills.
- Able to work in teams and result oriented.
- Knowledge in conventional and digital marketing, and information and communication technology and services.
- Competent in Microsoft Office (Word, Excel, Access, PowerPoint, Teams, and SharePoint) and numerical analysis skills would be an added advantage.
- Experience with CRM is an advantage.
- Proficient in Bahasa Malaysia and English languages. Mandarin, Bidayuh or Iban language will be an added advantage.
- Conduct marketing and registration of MySRBN subscribers.
- Conduct recruitment and coordination of local sales agents.
- Execute marketing initiatives to communicate, advertise and market other SDEC’s products and services effectively.
- Assist in creating, maintaining, and conducting analytics reports on marketing activities, (add comma) and extract key insights for future campaign development and improve marketing strategies.
- Contribute to developing strategic marketing framework, proposals, packages, and campaigns to monetize key sellable products with brand integration across platforms.
- Assist in content writing for diverse marketing distribution channels.
- Build and effectively maintain professional relationships and service with customers.
- Adhere to the company processes, procedures, guidelines, and sales documentation.
Contract on a yearly basis
Interested candidates must send their most current resumes to career@sdec.com.my by 12th September 2023 to apply for this position.
Legal, Risk & Compliance Department
Executive, Administrative
Closing Date : 12th September 2023
- Bachelor’s degree in office management, administrative science or other relevant field.
- Required soft skills: teamwork and collaboration, idea exchange, self-management, critical and logical thinking, and independent.
- Proficient in Microsoft Office such as Word, PowerPoint, Excel, and Publisher; WordPress, and Illustrator.
- Good in Photoshop, InDesign, Premiere Pro, Googling, and Chat GPT-3.5.
- Good command of written and spoken English and Bahasa Malaysia.
- Prepare agreements such as printing and compiling of hard copies as and when required by immediate superior.
- Ensure all agreements are stamped and in proper order.
- Conduct research as instructed by the superior.
- Ensure the department’s process, procedure and guidelines are updated.
- Draft minutes of meetings as instructed by immediate superior.
- Compile, extract, and organise all documents as bundles of documents for evidence purposes for any legal proceedings as and when required.
- Ensure compliance with the relevant laws and regulations affecting the Company.
- Assist the Head of Legal, Risk & Compliance in ensuring all statutory documents, contractual documents and correspondences are updated, maintained and correctly recorded and filed.
- Ensure all licences are updated and renewed before expiry (UPKJ, E-Perolehan, PDPA, CIDB etc.) if required.
- Ensure any changes and additional categories are submitted and updated as and when instructed (UPKJ, E-Perolehan, CIDB etc.).
- Ensure that all payments for licences and permits issued by the Malaysian Communications and Multimedia Commission (“MCMC”) are paid before the due date(s) respectively.
- Ensure that all statutory reports, surveys and submissions required by MCMC are submitted within the required timeline set by MCMC.
- Follow up with project drivers on feedback on the preparation of the above submission.
- Prepare standard template agreements such as Non-Disclosure Agreements (“NDA”), Memorandum of Understanding (“MOU”) for immediate superior’s approval.
- Assist immediate superior in liaising with internal/external parties as and when required.
- Follow up on travelling requirements such as booking of tickets, and accommodations with the person in charge.
- Arrange meetings, such as booking of venue, and liaising with invitees for preparation of meetings.
- Conduct ad hoc assignments as and when required.
Contract on a yearly basis
Interested candidates must send their most current resumes to career@sdec.com.my by 12th September 2023 to apply for this position.
Innovation and Entrepreneurship Department
Manager, SME Digitalisation
Closing Date : 6th August 2023
- Any relevant Bachelor’s degree. A relevant Master’s degree is an advantage.
- Strong understanding of the local, national, and global digitalisation transformation efforts of MSMEs.
- Possess experience in advisory services for MSMEs and guiding them towards digital-enabled transformation and growth.
- Experience in team leadership.
- Lead the development of SDEC’s MSME Development action plan in line with the State’s PCDS2030 and DES2030 goals.
- Ensure effective implementation and monitoring of Digitalisation and Innovation programmes for MSME that funnels into the Sarawak Digital and Innovation Ecosystem (SDIE).
- Lead the development and pursuit of opportunities and mutually beneficial partnerships at the state, national and international levels, to enhance Digitalisation, E-Commerce and Social Innovation programmes implementation throughout the State, in line with PCDS2030 and DES2030.
- Lead the data analytics, tracking and support the growth of MSME Digitalisation, especially for social impact, including for economic prosperity, environmental sustainability, and building an inclusive society.
- Ensure synergy and collaboration with SDEC initiatives across the department, and companywide.
Interested candidates must send their most current resumes to career@sdec.com.my by 6th August 2023 to apply for this position.
Innovation and Entrepreneurship Department
Manager, Startups and Investment Services
Closing Date : 6th August 2023
- Any relevant Bachelor’s degree. A relevant Master’s degree is an advantage.
- Minimum 10 years’ experience working in various roles within the technology entrepreneurship (startup) ecosystem.
- Strong understanding of the local, national, and global startup ecosystem.
- Possess experience in advisory services for startups and guiding them towards investments and further growth.
- Experience in team leadership.
- Lead the development of SDEC’s Startup and Investment Sustainable Development action plan in line with the state’s PCDS2030 and DES2030 goals.
- Ensure effective implementation and monitoring of Startup and Investment programmes that funnel into the Sarawak Digital and Innovation Ecosystem (SDIE).
- Lead the development and pursuit of opportunities and mutually beneficial partnerships at the state, national and international levels, to enhance Startup and Investment programmes implementation throughout the State, in line with PCDS2030 and DES2030.
- Lead, track, and support the growth of startups and investors in Sarawak, and leading the provision of relevant advisory services to the local ecosystem.
- Ensure synergy and collaboration with SDEC initiatives across the department and companywide.
Interested candidates must send their most current resumes to career@sdec.com.my by 6th August 2023 to apply for this position.
Network Engineering and Operation Department
Engineer/Executive, Network Operation Centre and Support
Closing Date : 30th July 2023
- Bachelor/Diploma in Engineering (Telecommunication/ Electronics/ Electrical) or Bachelor/Diploma in Computer Science or Bachelor/Diploma in Information Technology.
- 3 to 5 years of working experience in the telecommunications industry and prior experience working in a 24x7x365 Network Operation Centre.
- Ability to interact with and effectively present information to employees, management and customer.
- Experience in telecommunication network architecture, data analyst, networking, and cloud.
- Knowledge and skills in network maintenance and operation management/customer relationship management.
- Must have demonstrated project management skills, with the ability to manage multiple priorities.
- Strong interpersonal and facilitation skills.
- Good planning, analytical and organizational skills.
- Willing to work on shift.
- Certifications: Any Certification related to Telecommunication, and IT shall be an added advantage.
- Maintain and monitor all the network fault detection, troubleshooting, escalation, restoration, system validation, and maintenance activities per the company’s network and services Fault Management Process, PPG and KPI.
- NOC Engineer/Executive will be involved in first line troubleshooting incidents arising from monitoring and recording incidents and correlating them with the events to apply appropriate workarounds. Communicate and coordinate resolutions with other support levels including third parties’ partners and vendors to ensure maximum service availability.
- Perform tier-2 and tier-3 escalation support and act as the point of contact in the NOC for all inquiries from other internal departments and external parties.
- Proactively monitor, support, escalate trouble tickets, and network incidents to the regional network support team or other resources, third parties and vendors as appropriate to ensure maximum service availability.
- To support proactively in problem/fault management by correlating incidents with existing problems. Participate in the identification of any fault/any risk to the network performance and document these.
- To support performance and service continuity management by providing information on network elements and services availability, capacity and performance metrics.
- Submission of performance and incident reports in a timely manner.
- Routine activities, such as backing up and restorations of systems.
- Disaster recovery activities, such as executing system failover scripts.
- Ensure timely delivery and provisioning of services.
- Will typically works in shifts. You may be requested to stay a bit longer to allow some overlap for issue/monitoring handovers. You will also be requested to be on standby on a rotated schedule to provide cover for other colleagues.
- Verification on the online work permit system for any request internally or by an external party to carry out any job at the site.
- Perform checking for network equipment testing, NMS Elements and Checklist updates accordingly to make sure all the systems running at the clean and optimum level.
- To Meet Overall Departmental KPI, SLA and generate details reports/monthly reports as and when required by the management; ensure that reports are accurate and delivered on time.
- To assist in network change management such as configuration management, database update and upgrade from time to time.
- Tracking and documenting all defects and resolutions in detail through a designated ticketing system.
- Develop and maintain effective customer relations and stack holders.
- Contribute to knowledge development, technology utilization of network operation
- May also be involved in deployment activities and post-deployment validation.
Interested candidates must send their most current resumes to career@sdec.com.my by 30th July 2023 to apply for this position.
Network Engineering and Operation Department
Regional Network Support
Closing Date : 16th July 2023
- Bachelor’s degree in engineering or Diploma/Certificate in Engineering and working experience in the telecommunication industry will be an added advantage.
- Fresh graduates are welcome to apply. Minimum 2 years of working experience are an added advantage.
- Certifications: Any Certification related to Telecommunication, and IT shall be an added advantage.
- Strong sense of commitment and dedication, with a sense of urgency to get things done and result driven oriented.
- Excellent computer literacy and good technical skills in troubleshooting network-related faults, incidents and maintenance.
- Ability to interact with and effectively present information to employees, management and customer.
- Experience in telecommunication network architecture, data analysis, networking, and cloud.
- Knowledge and skills in network maintenance and operation management/customer relationship management.
- Must have demonstrated project management skills, with the ability to manage multiple priorities and manage contractors/vendors.
- Strong interpersonal and facilitation skills.
- Good planning, analytical and organizational skills.
- Willing to travel, be on standby and work extra hours.
- Regional Network Support will be involved in first line troubleshooting of incidents arising from monitoring, and fault attending, record incidents and correlate them with the events to apply appropriate workarounds. Communicate and coordinate resolutions with other support levels including third parties’ partners and vendors to ensure maximum service availability.
- Perform tier-1 troubleshooting and tier-2 support beside act as the point of contact for NOC for all inquiries from other internal departments and external parties.
- To proactively attend and support problem/fault management by correlating incidents with existing problems. Participate in the identification of any fault/any risk to the network performance and improve restoration time.
- To support performance and service continuity management by providing information on network elements and services availability, capacity, and performance metrics.
- To manage contractors and vendors, including monitoring, verify and preparing contractor/vendor monthly reporting.
- To Meet Overall Departmental KPI, SLA, and generate details reports/monthly reports as and when required by the management; ensure that reports are accurate and delivered on time.
- Manage tools, systems, and procedures to ensure dynamic management of issues/faults, operations and customer management.
- Responsible for the site audit and commissioning, de-commissioning and network optimization.
- Identify areas for process and efficiency improvement within the operation.
- Any other ad-hoc duties as required or assigned.
- Performs analysis of network/system needs and evaluates network/system hardware and software requirements and capabilities and makes recommendations. Conducts network planning, network architecture design and engineering.
- Integrates and schematically depicts communication architectures, topologies, hardware, software, transmission, and signalling links and protocols into complete network configurations.
- Providing technical support to customers through remote and on-site troubleshooting on network products.
- Support equipment health check service for software and hardware inspection if required by maintenance or professional service team.
- Create and implement database backup and disaster recovery procedures to allow recovery of network equipment and monitoring system databases.
- To assist vendors, engineering, and operation team within O&M to create and manage additional Network elements in the EMS system.
- To support and manage network change request process flow, PPG, QMS Audit, Inventory management etc.
To apply for this position, interested candidates must send their most current resumes to career@sdec.com.my by 16th July 2023.
Head of Customer Service
Closing Date : 9th July 2023
- Minimum of Bachelor’s degree in business administration, communication, or a related field.
- Possess a minimum of 8-10 years of experience in customer service management, preferably in the telecommunications or technology sector.
- Proven experience in customer service management, preferably in the telecommunications or technology sector.
- Strong leadership skills with the ability to motivate and inspire a team.
- Excellent interpersonal and communication skills, both written and verbal.
- Exceptional problem-solving and decision-making abilities.
- Proficient in using customer service tools and technologies.
- Knowledge of customer service best practices and industry trends.
- Ability to work under pressure and handle challenging situations with professionalism.
- Familiarity with rural communities and an understanding of their unique challenges and needs is an advantage.
- Develop and execute a customer service strategy aligned with the company’s mission and goals.
- Recruit, train, and manage a team of customer service representatives to deliver exceptional service and support.
- Establish and maintain service standards, policies, and procedures to ensure consistent and efficient customer interactions.
- Monitor customer satisfaction levels and implement initiatives to continuously improve service quality.
- Collaborate with cross-functional teams to identify and address customer needs and concerns.
- Handle escalated customer issues and provide timely resolution to maintain customer loyalty.
- Utilize customer feedback and data analytics to identify trends and make data-driven decisions.
- Implement customer service tools and technologies to optimize efficiency and enhance the customer experience.
- Develop and deliver training programs to enhance the skills and knowledge of the customer service team.
- Stay updated on industry trends and best practices in customer service and incorporate them into the department’s operations.
To apply for this position, interested candidates must send their most current resumes to career@sdec.com.my by 9th July 2023.
Network Engineering and Operation Department
IP Core Planner
Closing Date : 9th July 2023
- Bachelor’s degree or above in Telecommunication, Electronic/Computer Engineering, Information and Communication Technology, IT or computer science.
- Candidate with HCIE/HCIP/HCIA/CCNA/CCNP/CCNC/CIPE certificate holders are preferable.
- Minimum 6 years of working experience
- Knowledge in designing, developing, configuring, and implementing the technical solutions for Core network, IP network and Optical Network.
- Knowledge in Core Routers, Switches, Firewalls, DWDM, Optical transmission, SDN Controller, NFV and other IP devices.
- Proficiency on L2/L3 IP routing protocol configuration, diagnostic and troubleshooting.
- Able to work independently and leadership skill to lead and to manage internal and external team.
- Experience in routing, switching and Network appliances or protocols (e.g. DHCP, ARP, PPPoE, QinQ, MSTP, MS-OTN, OSPF/BGP/IS-IS/RIP, and MPLS).
- Experience in project delivery support for site survey, design, implement, problems and technical queries, handover training etc.
- Experience in managing and troubleshoot all issue related to switch/router/wifi hardware & software installation, commissioning, and configuration.
- Supervising experience in skilled and semi-skilled works and knowledge in engineering service and technical support in area of IP core network/Core network and Optical Network.
- Designing, developing, configuring, and implementing the technical solutions (Core network/IP network/Optical network) to establish sustainable network infrastructure.
- Analysing network performance, resolving a complex problem, and optimising architecture for Core network/IP network/Optical network.
- Responds to RFI/RFP/RFQ including network design & network dimensioning, bill of quantity (BOQ) configuration & quotation, technical proposal & technical specifications to prepare the essential infrastructure for nation and enterprises development.
- Performs analysis of network/system needs and evaluates network/system hardware and software requirements and capabilities and makes recommendations. Conducts network planning, network architecture design and engineering.
- Integrates and schematically depicts communication architectures, topologies, hardware, software, transmission, and signalling links and protocols into complete network configurations.
- Providing technical support to customers through remote and on-site troubleshooting on network products.
- Support equipment health check service for software and hardware inspection if required by maintenance or professional service team.
- Create and implement database backup and disaster recovery procedures to allow recovery of network equipment and monitoring system databases.
- To assist vendors, engineering, and operation team within O&M to create and manage additional Network elements in the EMS system.
- To support and manage network change request process flow, PPG, QMS Audit, Inventory management etc.
To apply for this position, interested candidates must send their most current resumes to career@sdec.com.my by 9th July 2023.
Legal Department
Executive, Legal
Closing Date : 18th June 2023
- Bachelor’s degree in law
- Having experience in litigation, conveyancing or corporate work will be an advantage.
- Good interpersonal skills with the ability to communicate well.
- Self-Driven, proactive, organized, and meticulous.
- Strong sense of responsibility and commitment.
- Able to work independently and as a team.
- Microsoft Office literate.
- Ensure that the company’s legal position and interest are always protected.
- Assisting Head of Legal, Risk & Compliance in all legal matters
- Drafting and reviewing legal documents
- Vetting all contracts agreement
- Addressing all legal issues affecting the company’s interest and position from time to time
- Act as the Focal Point to deal with External Counsel
- Ensure compliance with the relevant laws and regulations affecting the Company.
- Ensuring all statutory documents and contractual documents are properly formulated and executed.
- To advise all departments/units on the good legal practices
- Ensure all terms and conditions under the relevant licenses from the relevant authorities are adhered to.
- Ensure that the renewal of licenses and permits are to be monitored and to be submitted to the relevant authorities.
- By assisting in the submission of registration, renewal of licenses and permits.
- Ensure that all legal risks and other potential risks are to be mitigated and protected at all times.
- Drafting, implementing, and monitoring risk initiatives
- Ensure all litigation matters are effectively managed till satisfactorily resolved.
- Assisting Head of Legal, Risk & Compliance on all litigation matters
- Assessing and analyzing the situation legal
- Identifying the appropriate cause of actions and making appropriate recommendations
- Identifying professional services and managing the case till resolution
- Taking steps to prevent recurrence of litigations.
To apply for this position, interested candidates must send their most current resumes to career@sdec.com.my by 18th June 2023.
Internal Auditor Department
Executive, Internal Auditor
Closing Date : 18th June 2023
- Bachelor’s Degree/ Diploma in Accounting, Finance, Economics, Business Management or any other relevant field.
- Minimum 2 – 3 years of experience in auditing or other related field.
- Prior experience in managing teams and senior stakeholders would be an added advantage.
- Good English and Bahasa Malaysia, written and spoken.
- Mature personality with strong communication skills and able to interact with people at all levels.
- Good analytical skills.
- Proficient in Microsoft Office tools.
- Able to work independently and as a team with leadership qualities.
- Survey functions and activities in assigned areas to determine the nature of operations and the adequacy of the system of control to achieve established objectives.
- Assist with the preparation of the annual audit plan and audit program.
- Coordinate and perform audit work in a professional manner and in accordance with the approved audit program.
- Analyze and perform relevant audit testing to appraise the adequacy, existence, and effectiveness of the system of internal control, and the efficiency of the performance.
- Appraise the adequacy and effectiveness of the corrective action taken to improve deficient conditions.
- Support other related duties as requested by the immediate supervisor from time to time.
To apply for this position, interested candidates must send their most current resumes to career@sdec.com.my by 18th June 2023.
Technology Services Department
Software Engineer
Closing Date : 5th June 2023
- Degree in Information Technology/ Information Systems or Equivalent
- Software Development, Cloud Servers, Cybersecurity, Network Knowledge (optional), Project Management skills
- 5-10 years of relevant experience
- Contribute to the digital strategy development for effectiveness and efficiency.
- Ensure the implementation digitalization strategies for cost effectiveness.
- Ensure achievement of SDEC’s corporate business plans and objectives through digitalization.
- Ensure security, safety and integrity of the SDEC’s systems and services.
- Ensure the availability and effective digital service delivery and solutions to all departments in SDEC, SDEC’s Top Management and SDEC’s customers.
To apply for this position, interested candidates must send their most current resume to career@sdec.com.my by 22th August 2022.
Internal Auditor Department
Senior Executive, Risk Management
Closing Date : 5th June 2023
- Bachelor’s degree in Accountancy, Business Studies, Finance, or related field.
- Minimum 6 years of experience in a related field.
- Experience in managing teams and senior stakeholders.
- Experience in designing and implementing risk management programs or processes.
- Good English and Bahasa Malaysia, written and spoken.
- Mature personality with strong communication skills and able to interact with people all level.
- Good analytical skill.
- Proficient in Microsoft Office tools.
- Able to work independently and as a team with strong leadership qualities.
- Assist with the establishment and implementation of risk management policy and the framework.
- Facilitate assessment and management of risk exposures for the Company.
- Facilitate the Management and risk owner on the understanding of key risks and exposures, manage and facilitate responsible and effective risk-taking in line with risk appetite and limits.
- Monitor emerging risks from changes in political and economic conditions, laws and regulations.
- Document and update result of the risk assessments.
- Reporting the results of risk assessment exercises for effective establishment and implementation of risk mitigation strategies.
To apply for this position, interested candidates must send their most current resumes to career@sdec.com.my by 16th March 2023.
Procurement Department
Executive, Procurement
Closing Date : 5th June 2023
- Bachelor’s degree in Supply Chain Management/ Business Administration/ Marketing/ Accounting or Logistic.
- Preferably with at least 5 years of relevant work experience.
- Good planning and coordination skills.
- Good working attitude, willingness to learn, and a good sense of responsibility.
- Pleasant personality and able to interact with all levels of people, strong follow up and good negotiation skills.
- Good command and written in English and Bahasa Malaysia
- Able to work under stressful and fast-paced environment.
- Assist with the establishment and implementation of procurement strategies that are resourceful which includes formulation and implementation of procurement policies, procedures, methods and standards
- Formulating a consistent approach towards all sourcing, purchasing and tendering activities
- Providing benchmarking data and analysis to ensure the organization achieves continued value, flexibility, and sustainability across the entire supplier chain
- Update to the management on the current and long-term availability of materials, services and projected price trends to enable company to fully optimize market opportunities.
- Ensuring the objectives of cost effective are being met thru thorough comprehensive tender and procurement process
- Managing the procurement of all materials, supplies, services, and equipment for the Company
- Control of expenditures and strike for optimum balance between cost, quality, delivery and services
- Developing capability of the function and strict compliance to Procurement PPG, TOR and LOA
- Maintaining records of purchase, pricing, and other important data for references and analytical tools
- Preparing purchase orders and requisitions
- Ensuring the supplier meets expectations and invoices are approved and paid in a timely manner.
- Act as the Focal Person for Vendor Management System
- Facilitate potential Vendor/Supplier on the registration requirements and company’s expectations
- Evaluate Vendor/Supplier performance through review of reports/customers’ feedback
- Resolve issues and implement solutions to address negative vendor/suppliers’ performance
- Developing and reviewing Request of Proposals, contract development review and administration
- Coordinating formal bids and tenders by reviewing specifications, arranging advertising, scheduling for opening dates, and other specific terms and conditions of bidding or tendering
- Administering the contract files pertaining to retains fees which includes authorizing release of retain fee upon receipt of all required documentation
To apply for this position, interested candidates must send their most current resumes to career@sdec.com.my by 13th April 2023.
Network Engineering and Operation Department
IP Core Planner
Closing Date : 15th May 2023
- Bachelor’s degree or above in Telecommunication, Electronic/Computer Engineering, Information and Communication Technology, IT or computer science.
- Candidate with HCIE/HCIP/HCIA/CCNA/CCNP/CCNC/CIPE certificate holders are preferable.
- Minimum 6 years of working experience
- Knowledge in designing, developing, configuring, and implementing the technical solutions for Core network, IP network and Optical Network.
- Knowledge in Core Routers, Switches, Firewalls, DWDM, Optical transmission, SDN Controller, NFV and other IP devices.
- Proficiency on L2/L3 IP routing protocol configuration, diagnostic and troubleshooting.
- Able to work independently and leadership skill to lead and to manage internal and external team.
- Experience in routing, switching and Network appliances or protocols (e.g. DHCP, ARP, PPPoE, QinQ, MSTP, MS-OTN, OSPF/BGP/IS-IS/RIP, and MPLS).
- Experience in project delivery support for site survey, design, implement, problems and technical queries, handover training etc.
- Experience in managing and troubleshoot all issue related to switch/router/wifi hardware & software installation, commissioning, and configuration.
- Supervising experience in skilled and semi-skilled works and knowledge in engineering service and technical support in area of IP core network/Core network and Optical Network.
- Designing, developing, configuring, and implementing the technical solutions (Core network/IP network/Optical network) to establish sustainable network infrastructure.
- Analysing network performance, resolving a complex problem, and optimising architecture for Core network/IP network/Optical network.
- Responds to RFI/RFP/RFQ including network design & network dimensioning, bill of quantity (BOQ) configuration & quotation, technical proposal & technical specifications to prepare the essential infrastructure for nation and enterprises development.
- Performs analysis of network/system needs and evaluates network/system hardware and software requirements and capabilities and makes recommendations. Conducts network planning, network architecture design and engineering.
- Integrates and schematically depicts communication architectures, topologies, hardware, software, transmission, and signalling links and protocols into complete network configurations.
- Providing technical support to customers through remote and on-site troubleshooting on network products.
- Support equipment health check service for software and hardware inspection if required by maintenance or professional service team.
- Create and implement database backup and disaster recovery procedures to allow recovery of network equipment and monitoring system databases.
- To assist vendors, engineering, and operation team within O&M to create and manage additional Network elements in the EMS system.
- To support and manage network change request process flow, PPG, QMS Audit, Inventory management etc.
To apply for this position, interested candidates must send their most current resumes to career@sdec.com.my by 15th May 2023.
Network Engineering and Operation Department
Chargeman
Closing Date : 26th April 2023
- Diploma or Degree in Electrical Engineering or Electronics Engineering or equivalent.
- Hiring Chargeman with Chargeman Certification from EIU to manage and supervise the facilities operation and maintenance.
- Minimum 5 years of working experience.
- Experience in building electrical & electronics operation and the correct procedures of handling main switchboard (fault troubleshooting & supply restoration), and other building related services such as Rectifier, UPS, Genset, Air Conditioning system, firefighting system, and others.
- Experience in managing and troubleshoot all issue related power fail, generator, facilities breakdown, Hybrid Solarpower system and Sites energized by commercial power system.
- Experience in ensuring all electrical installation complies with regulatory requirement.
- Supervising experience in skilled and semi-skilled works and knowledge in engineering service and technical support in area of electrical and electronics equipment.
- Knowledge of building electrical & electronics operation and the correct procedures of handling main switchboard (fault troubleshooting & supply restoration), and other building related services such as Rectifier, UPS, Genset, Air Conditioning system, firefighting system, and others
- Knowledge in engineering service and technical support in area of electrical and electronics equipment.
- Able to work independently and leadership skill to lead and to manage internal and external team.
- Knowledge of building electrical & electronics operation and the correct procedures of handling main switchboard (fault troubleshooting & supply restoration), and other building related services such as Rectifier, UPS, Genset, Air Conditioning system, firefighting system, and others.
- Managing & troubleshoot all issue related power fail, generator, facilities breakdown, Hybrid Solar power system and Sites energized by commercial power system.
- To ensure minimize equipment breakdown and failures through efficient predictive maintenance and troubleshooting procedures.
- To plan, support, execute and ensure Preventive Maintenance & Corrective Maintenance are carried out on time.
- To maintain and ensure good working order of the main supply switchboard.
- To ensure all electrical and electronics installation complies with regulatory requirement.
- Ensure Facilities electrical installation are operating efficiently, effectively and in compliance with licensing authorise (Electrical inspector unit) on standard and regulations.
- To supervise skilled and semi-skilled works in the Facilities
- Knowledge in engineering service and technical support in area of electrical and electronics equipment
- Able to work independently and leadership skill to lead and to manage internal and external team.
To apply for this position, interested candidates must send their most current resumes to career@sdec.com.my by 26th April 2023.
Legal, Risk & Compliance Department
Executive, Compliance
Closing Date : 26th April 2023
- Bachelor’s degree in Law/Corporate Management/Business Administration or related field with at least five (5) years of working experience.
- Having experience with compliance and audit.
- Skilled in Microsoft Office applications especially Power Point and Excel.
- Exceptional communication skills, both oral and written, and possess high digital fluency
- Ability to work across functions, departments, and organizations with a clear goal towards strong collaboration towards shared outcomes.
- Strong organizational skills that reflect the ability to perform and prioritize multiple tasks seamlessly with attention to detail.
- Able to lead and positively influence others to achieve result that are in the best interests of the organisation.
- Ensure that the company’s legal position and interest are protected at all times.
- Assisting Head of Legal, Risk & Compliance in all legal matters
- By assisting in drafting and reviewing of documents relating to compliance
- By addressing all compliance issues affecting the company’s interest and position from time to time
- By assisting as the focal point to deal with external parties on compliance
- Ensure compliance with the relevant laws and regulations affecting the Company.
- Assisting Head of Legal, Risk & Compliance in ensuring the Company complies with the relevant laws and regulations.
- By reporting to the management concerning the Company’s compliance with laws and regulations
- By taking action in dealing with non-compliance situations, formulating and creating realistic plans to overcome them by working together with respective process owners.
- Conduct audits to identify potential weaknesses and non-compliance situations.
To apply for this position, interested candidates must send their most current resumes to career@sdec.com.my by 26th April 2023.
Finance Department
Executive, Finance
Closing Date : 26th April 2023
- Degree in Accounting and/or Finance.
- Preferably with at least 2 years of relevant work experience.
- Good planning and coordination skills.
- Good working attitude, willingness to learn, and a good sense of responsibility.
- Pleasant personality and able to interact with all levels of people, strong follow up and good negotiation skills.
- Good command and written in English and Bahasa Malaysia
- Able to work under stressful and fast-paced environment.
- Process accounts and incoming payments in compliance with financial policies and procedures
- Perform day to day financial transactions, including verifying, classifying, computing, posting and recording accounts receivables’ data
- Prepare bills, invoices, payment receipts and bank deposits
- Reconcile the accounts receivable ledger to ensure that all payments are accounted for and properly posted.
- Verify discrepancies by and resolve clients’ billing issues
- Facilitate payment of invoices due by sending bill reminders and contacting clients
- Generate financial statements and reports detailing accounts receivable status
To apply for this position, interested candidates must send their most current resumes to career@sdec.com.my by 26th April 2023.
Human Capital Department
Senior Executive, Human Capital Development
Closing Date : 26th April 2023
- Degree in Human Resource Development, Human Resource Management or equivalent
- Min seven (7) years of experience in Human Resource field
- Well-versed in HRDF policies, schemes and portal
- Ability to conduct a training needs analysis and training plan effectively
- Advanced database and computer skills
- Strong verbal and written communication skills
- Good collaboration and teamwork skills
- Identify and assess the training needs of the organization through job analysis, career paths and consultation with managers
- Ensure knowledge development, technology utilization and professionalism of the Human Capital function
- Effectively manage the training budget via the HRDF funds and to ensure Human Resource Development yearly planning
- Continuously working with the team to improve and enhance current Human Capital processes by adapting the use of technology.
- To ensure to coordinate internship placement
- Ensure achievement of Key business results by the availability of competent top managers and critical staff
- Ensure motivation and high capability of all staff in all the operating units
To apply for this position, interested candidates must send their most current resumes to career@sdec.com.my by 26th April 2023.
Research and Product Development Department
Centre of Excellence (COE), Coordinator
Closing Date : 13th April 2023
- A Bachelor’s degree in ICT-related field, but other fields are welcome to apply
- Minimum of 1 year in STEM-related organisation
- Good communication skills
- Possess some knowledge in ICT, IoT, Programming language, and other digital technologies
- Good problem solving skill
- Good work ethics
- Ability to work in a team
- To ensure COE facilities and its equipment are available at all times and running at optimum condition
- To operate the facilities during its operational hours or whenever required and ensure the smooth running of its operations
- To ensure the safety of COE facilities and its equipment
- To assist any registered users or visitors in using the facilities and its equipment
- To initiate and coordinate any maintenance activities related to the facilities and its equipment, and ensuring the follow up and completion of the said activities are being done in a timely manner
- To assist the department on any other projects/programs
To apply for this position, interested candidates must send their most current resumes to career@sdec.com.my by 13th April 2023.
Business Development Department
Executive, Business Development (Based in Bintulu)
Closing Date : 9th March 2023
- A Bachelor’s degree in Sales, Marketing, Business Administration/Management or equivalent.
- Minimum 5 years working experience in business development/sales.
- Positive attitude and pleasant personality.
- Neat, well-groomed appearance.
- Great networking, communication and presentation skills.
- Intuitive and insightful, particularly regarding human behaviour.
- Resourceful, with outstanding numerical analysis and research skills.
- Able to work with team and result oriented.
- Emboldened by challenges.
- Extensive knowledge in Information and Communication Technology and services.
- Experience in managing customers in transportation, logistic and port industry.
- Competent in using MS Office (Word, Excel, Access, PowerPoint, Teams, SharePoint) and CRM software.
- Excellent written and verbal communication.
- Proficient in Bahasa Malaysia and English. Mandarin, Bidayuh or Iban language will be an added advantage.
- Identify new markets and ensure development of new sources of revenue focusing on logistic, transportation and port industry.
- Generate and grow revenue by identifying customer’s pain points and proposing suitable products or services.
- Contribute in developing strategic framework, proposals, packages and pricing to monetize key sellable products with brand integration across platforms.
- Analyse the market in terms of competitors, trends and best practices to build successful business development strategies.
- Assist in content writing for diverse marketing/awareness distribution channels.
- Build and effectively maintain professional relationship and service with customers.
- Adhere to the company processes, procedures, guidelines and sales documentation.
To apply for this position, interested candidates must send their most current resumes to career@sdec.com.my by 9th March 2023.
Innovation and Entrepreneurship Department
Digital Innovation Hub Operation Coordinator
Closing Date : 27th February 2023
- Contract with yearly basis
- Operations Executive of Innovation and Entrepreneurship Department
- Serian/Sri Aman /Kapit Digital Innovation Hub
- Generally, this position is filled by a technical, strategic and hands-on person with experience in IT, facilities, systems thinking, and basic handyman skills. The operations role usually deals with upkeep of the assets and facilities.
- Bachelor’s Degree in any of Mechanical & Engineering, Health, Safety & Environmental, Computer Science, Events Management, and other related disciplines.
- Able to work with minimal supervision.
- Exceptional communication skills.
- Strong sense of commitment and dedication, with sense of urgency to get things done and result oriented.
- Able to work along unpredictable outcome and make adjustments to achieve deliverables and solutions
- Priority given to the local champion.
- Readiness to work overtime.
- Facilities management
- IT Systems Maintenance
- Facilities Maintenance
- Security and Access Management Systems Maintenance
- Testing and running A/V equipment
- Monitoring facility condition and environmental
- Identify the safety hazards in DIH
- Maintaining a safe DIH environment
- Day to day operation
- Opening and closing space daily
- Keeping space tidy throughout the day
- Tours and introducing new members or visitors to the DIH
- Execute task given form HQ from time to time
- Able to speak English and Malay fluently. Any other language is an advantage.
- Must be efficient at utilizing computer-based tools to accomplish tasks.
- Light travel and few nights or weekend shifts.
To apply for this position, interested candidates must send their most current resume to career@sdec.com.my by 27th February 2023.
Innovation and Entrepreneurship Department
Digital Innovation Hub Program Coordinator
Closing Date : 27th February 2023
- Contract with yearly basis
- Operations Executive of Innovation and Entrepreneurship Department
- Serian/Sri Aman /Kapit Digital Innovation Hub
- This role is best filled by an extrovert and hyper-networker that loves people and building relationships. This person often has experience in hospitality or the service industry, typically with middle management experience. A Program Executive’s purpose is to manage, coordinate, improve, and exploit relationships in the coworking space to keep a harmonious environment, create member-to-member and member-to-partner connections, and thus create a “stickiness factor” so members keep coming back.
- Bachelor’s Degree in any of Events Management, Computer Science, Business Administration, and other related disciplines.
- Able to work with minimal supervision.
- Exceptional communication skills.
- Strong sense of commitment and dedication, with sense of urgency to get things done and result oriented.
- Able to work along unpredictable outcome and make adjustments to achieve deliverables and solutions
- Priority given to the local champion.
- Readiness to work overtime.
- Programs planning, coordination, and hosting
- Build a quarterly calendar of coworking events that engages all stakeholders (current and future members, local community)
- Content/Event Partnership Building and Networking
- Event Logistics and Execution
- Marketing and promotional strategy development
- Online Marketing and Promotion (social media, content marketing, advertising, website, etc.)
- Design
- Copywriting
- Day to day operation
- Opening and closing space daily
- Keeping space tidy throughout the day
- Tours and introducing new members or visitors to the DIH
- Execute task given from Innovation and Entrepreneurship Executive from time to time
- Able to speak English and Malay fluently. Any other language is an advantage.
- Must be efficient at utilizing computer-based tools to accomplish tasks.
- Light travel and few nights or weekend shifts.
To apply for this position, interested candidates must send their most current resume to career@sdec.com.my by 27th February 2023.
Executive Secretary
Closing Date : 26th December 2022
- Bachelor’s Degree in Business Administration/Corporate Administration/Public Administration or any related field with minimum three (3) years of experience
- Strong interpersonal skill with the ability to interact and build relationship with people of all levels
- Proven ability to handle confidential information with discretion and adaptable to various competing demands
- Strong organizational skills that reflect ability to perform and prioritize multiple tasks seamlessly with attention to details.
- Ability to work independently and well in execution
- Good command in both oral and written English and Bahasa Malaysia.
- Skilled in Microsoft Office applications especially PowerPoint and Excel.
- Strong sense of commitment and dedication, with sense of urgency to get thing done and result driven oriented
- Perform the role of Executive Secretary to assist and proactively support in all aspects of administrative and operational matters
- Manage active calendar of appointment and meeting schedules
- Track and manage documents submission due date and follow up with relevant partners accordingly
- Drafting correspondences, slide presentations, perform information research and surveys
- Prepare meetings minutes, taking notes of key messages during formal and informal meetings
- Manage and develop efficient documentation and filing system in both softcopy and hardcopy
- Contributes to the excellent reputation through professional, friendly and respectful interactions internally and externally
- Liaise professionally with all levels of managements and business associates
To apply for this position, interested candidates must send their most current resumes to career@sdec.com.my by 26th December 2022.
Digital Economy Department
Project Engineer, Digital Economy
Closing Date : 26th December 2022
- Bachelor’s Degree in Technology or any related field with three (3) minimum years of experience or Diploma with 7 years working experience
- Leadership skills with proven ability to manage change and drive innovation
- Excellent interpersonal, communication and organizational skills
- Good at project planning/execution and coordination, problem solving and facilitation management
- Understanding of digital behaviour, agile methodology, customer management and product value-chain
- Passionate about digital trending/adoption, agile delivery and customer experience
- Strong sense of commitment and dedication, with sense of urgency to get thing done and result driven oriented
- Experience in business analysis, and a strong business acumen is an added advantage.
- Ensure that all digital economy projects assigned are delivered on-time, within scope and budget
- Coordinate internal resources and third parties/vendors for the flawless execution of projects
- Manage contracts with vendors and suppliers by assigning tasks and communicating expected deliverables
- Developing project scopes and objectives, involving all relevant stakeholders and ensuring technical feasibility
- Participate in planning and reviewing of the Project Development Life Cycle including requirements gathering, design, development, testing, deployment, integration, and documentation
- Monitor project progress and make adjustments as needed
- Measure project performance using appropriate systems, tools and techniques, and recommend areas of improvement
- Act as technology advocate to drive business digital transformation
To apply for this position, interested candidates must send their most current resumes to career@sdec.com.my by 26th December 2022.
Corporate Communications and Public Relations Department
Public Relations Executive
Closing Date : 19th December 2022
- Bachelor’s degree in journalism, PR, marketing or related field
- Proficient in handling press conferences and media relations
- Excellent verbal and written communication skills
- Ability to make media pitches
- Expertise in strategic communications PR, crisis communication and public affairs
- Capacity for both creative and strategic thoughts
- Detail-oriented, inquisitive, and with excellent reporting and follow-up skills
- Knowledge of social media platforms and extensive experience working with social influencers
- Project and budget management skills
- Responds well under pressure with strict time limit
- Quick and enthusiastic learner
- Creative and aren’t afraid to take risk and try new things
- Passionate to work in a team cultured environment
- Responding to requests for information release or press conference from the media or designating a spokesperson or source of information
- Establishing and maintaining positive relationships with media, community, employee, and public interest groups
- Writing press releases and other media communications
- Planning and executing the development of programmes to maintain favourable public and stakeholder views of SDEC’s agenda and accomplishments
- Studying the organization’s objectives, promotional policies, and needs to build public relations strategies that influence public opinion and promote products, ideas, and services
- Preparing and editing organizational publications, including employee newsletters or stakeholders’ reports, for internal and external audiences
- Updating and maintaining web content
- Conferring with team to identify trends and group interests and providing advice on business decisions
To apply for this position, interested candidates must send their most current resumes to career@sdec.com.my by 19th December 2022.
Corporate Communications and Public Relations Department
Marketing Executive
Closing Date : 8th December 2022
- Bachelor’s degree in Marketing/ Business Studies/ Administration/ Management/ Statistics or equivalent
- At least 2 years of working experience in the related field
- Positive attitude and pleasant personality
- Good communication skills
- Organisation and planning
- Able to work with team and result oriented
- Conventional and Digital marketing knowledge
- Knowledge in Information and Communication Technology and services
- Competent in using MS Office (Word, Excel, Access, Powerpoint, Teams, Sharepoint) and numerical analysis skills would be added advantage
- Experience with CRM is an advantage
- Proficient in Bahasa Malaysia and English. Mandarin, Bidayuh or Iban language will be an added advantage
- Contribute to developing strategic marketing framework, proposals, packages and campaigns to monetize key sellable products with brand integration across platforms
- Plan and execute marketing initiatives to communicate, advertise and market product and services effectively
- Analyse the market in terms of competitors, trends and best practices to build successful marketing strategies
- Create, maintain and conduct analytics reports on marketing activities and extract key insight for future campaign development and improve marketing strategies
- Assist in content writing for diverse marketing distribution channels
- Build and effectively maintain professional relationship and service with customers
- Adhere to the company processes, procedures, guidelines and sales documentation
To apply for this position, interested candidates must send their most current resumes to career@sdec.com.my by 8th December 2022.
Network Engineering and Operation Department
Senior Engineer for Infra Planner
Closing Date : 8th December 2022
Contract for two (2) years.
- Bachelor’s degree in Telecommunication/ Information Technology/ Engineering/ Project Management or equivalent
- Infra Planning or Network Planning Skills in Telecommunication
- 6 years of Planning experience in telecommunication, especially on infra/network and mobile network
- Plan and design the transport and Radio Frequency (RF) for SMART project with contractors and vendors
- Coordinate weekly projects meeting for SMART project
- To conduct site visits when required during project rollout
- Ensure all the project planning and design are according to SDEC procedures and guidelines
- Ensure all the projects are delivered according to the technical requirements that is specified in the contract
- Ensure all the projects are implemented within the timeline given
To apply for this position, interested candidates must send their most current resumes to career@sdec.com.my by 8th December 2022.
Network Engineering and Operation Department
Project Admin Executive
Closing Date : 8th December 2022
Contract for two (2) years.
- Bachelor’s degree in Telecommunication/ Information Technology/ Engineering/ Admin / Project Management
- Plan and organise administrative tasks for the project
- Preparation of the itinerary, minutes of meeting and other administrative tasks for the project
- Fresh graduates are encouraged to apply
- Perform administrative tasks for SMART project with internal and external vendors
- Prepare the minutes for the weekly progress meeting for the SMART project
- Prepare and schedule a meeting with Head of Department (HOD), Head of Unit (HOU), vendors and internal department
- Ensure all the project implementation documentation are in place and in accordance with the department’s procedure process guidelines
- Ensure all the projects are delivered according to the technical specifications that specified in the contract and are minuted properly including e-filing system
To apply for this position, interested candidates must send their most current resumes to career@sdec.com.my by 8th December 2022.
Network Engineering and Operation Department
Engineer for Digital Infra Implementation (3 Vacancies)
Closing Date : 8th December 2022
Contract for two (2) years.
- Bachelor’s degree in Telecommunication/ Information Technology/ Engineering/ Project Management
- Project management skills
- At least 2 years experience in project implementation and processes related to project claims
- Execute and implement SMART project together with contractors and vendors
- Monitor and coordinate weekly progress meeting for SMART project
- Conduct site visits and project rollout supervision
- Ensure all the project implementations are according to SDEC procedures and guidelines
- Ensure all the projects are delivered according to the technical specifications and timeline that are specified in the contract
- Handling project claims submission
To apply for this position, interested candidates must send their most current resumes to career@sdec.com.my by 8th December 2022.
Network Engineering and Operation Department
Engineer/Executive, Network Operation Centre and Support (2 vacancies)
Closing Date : 27th November 2022
- Bachelor/Diploma in Engineering (Telecommunication/ Electronics/ Electrical) or Bachelor/Diploma in Computer Science or Bachelor/Diploma in Information Technology.
- 3 to 5 years working experience in Telecommunication industry and prior experience in working in a 24x7x365 Network Operation Centre.
- Ability to interact with and effectively present information to employees, management and customer.
- Experience on telecommunication network architecture, data analyst, networking, and cloud.
- Knowledge and skills in network maintenance and operation management/customer relationship management.
- Must have demonstrated project management skills, with the ability to manage multiple priorities.
- Strong interpersonal and facilitation skills.
- Good planning, analytical and organizational skills.
- Willing to work on shift.
- Certifications: Any Certification related to Telecommunication, and IT shall be an added advantage.
- Maintain and monitor that all the network fault detection, troubleshooting, escalation, restoration, system validation, and maintenance activities in accordance with the company’s network and services Fault Management Process, PPG and KPI.
- NOC Engineer/Executive will be involved in first line troubleshooting of incidents arising from monitoring and record incidents and correlate them with the events to apply appropriate workarounds. Communicate and coordinate resolutions with other support levels including third parties’ partners and vendors to ensure maximum service availability.
- Perform tier-2 and tier-3 escalation support and act as the point of contact in the NOC for all inquiries from other internal departments and external parties.
- Proactively monitor, support, escalate trouble tickets, and network incidents to regional network support team or other resources, third parties and vendors as appropriate to ensure maximum service availability.
- To support proactively in problem/fault management by correlating incidents with existing problems. Participate in identification of any fault/any risk to the network performance and document these.
- To support on performance and service continuity management by providing information on network elements and services availability, capacity and performance metrics.
- Submission of performance and incident report in timely manner.
- Routine activities, such as backing up and restorations of systems.
- Disaster recovery activities, such as executing system failover scripts.
- Ensure timely deliver and provisioning of services.
- Will typically works in shifts. You may be requested to stay a bit longer to allow some overlap for issue/monitoring handovers. You will also be requested to be on standby on a rotated schedule to provide cover for other colleagues.
- Verification on the online work permit system for any request internally or by external party to carry out any job at site.
- Perform checking for network equipment testing, NMS Elements, Checklist update accordingly to make sure all the systems running at the clean and optimum level.
- To Meet Overall Departmental KPI, SLA and generate details report/monthly reports as and when required by the management; ensure that reports are accurate and delivered on time.
- To assist in network change management such as configuration management, database update and upgrade from time to time.
- Tracking and documenting all defects and resolutions in detail through a designated ticketing system.
- Develop and maintain effective customers relations and stack holders.
- Contribute to knowledge development, technology utilization of network operation
- May also be involved in deployment activities and post deployment validation
To apply for this position, interested candidates must send their most current resumes to career@sdec.com.my by 27th November 2022.
Network Engineering and Operation Department
Network Planning Engineer
Closing Date : 30th October 2022
- Bachelor’s Degree or above Majoring in Telecommunication/Information Technology/Computer Science/Electronic Engineering or other related technical disciplines
- Minimum three (3) to five (5) years in networking planning and implementation
- Prefer but not require CCNA/CCNP/CCIE certification and relative IT certifications.
- Familiar with Multi-Vendor Core Network/Carrier Software Application/OSS/RAN/Transmission and Transport
- Possess technical solution and experience in hands-on support on SDN, NFV, PCC, Core, RAN, Transport and OSS.
- Strong technical knowledge of core network product areas, feature specifications, testing requirements.
- Ability to manage multiple projects, simultaneously and meet deadlines
- Possess well developed organizational and time management skills
- Able to aggregate complex data in a clear and consistent manner
- Strong sense of commitment and dedication, with sense of urgency to get thing done and result driven oriented
- Maintain technical skills and knowledge of fundamental and network architecture trends and to collaborate with vendors and share with the technical community.
- Perform master and detailed network planning and related optimization support for the networks, including wireless RAN, IP Core, transmission, or hybrid transport networks.
- Translating network performance requirements into technical specifications and workable solutions, deliver on time without compromising quality.
- Analyse network performance, resolve complex network problem, optimize network architecture, and perform acceptance test as part of project deliverables
- Interact with various vendors contributing to network, system specifications & documentation.
- Ensure planning works in accordance with the required technical specifications and standards.
- Preparing network /system expansion plan (short term and long term) and implementing best strategy for network/system design taking into consideration current and future requirements.
- Prepare and evaluate Tender/proposal and make recommendation together with Procurement and Tender committee.
- Prepare BoQ/ report / write-ups to the Management concerning network/system planning
- Supporting Business Development/Marketing/Digital Economy/Research Product Development Department in proposing network connectivity services/infrastructure/solution to be procured from external sources for the provisioning of new services / enhancing service availability/supporting Sarawak Digital & Innovation Ecosystem.
- Participating in handing over task from Planning Unit to Implementation/Project Management Office (PMO)
- To Meet Overall Departmental KPI, SLA, and generate details report/monthly reports as and when required by the management; ensure that reports are accurate and delivered on time.
- Ensure timely verification of Vendor’s, Contractor’s, and Supplier’s proposals, invoice and other related documentation
- Perform contractors’/vendors’/suppliers’ performance evaluation to ensure the quality assurance procedures set
- Conduct project review in terms of timeliness, cost effectiveness, resources and quality installation.
- Research on fundamental and technical planning of network architecture to ensure proper design of network and governance of network service assurance.
- Implementing process and standards set for planning effectiveness.
- Ensure the timeliness, cost and quality of project deliverables.
To apply for this position, interested candidates must send their most current resume to career@sdec.com.my by 30th October 2022.
Network Engineering and Operation Department
Regional Network Support (Sibu)
Closing Date : 13th October 2022
- A Bachelor’s degree in of three (3) to five (5) five years engineering or a related field/ Diploma/Certificate in Engineering with seven (7) years of working experience in telecommunication industry.
- Strong sense of commitment and dedication, with sense of urgency to get thing done and result driven oriented.
- Excellent computer literacy and good technical skills in troubleshooting network related faults, incident and maintenance.
- Ability to interact with and effectively present information to employees, management and customer.
- Experience on telecommunication network architecture, data analyst, networking, and cloud.
- Knowledge and skills in network maintenance and operation management/customer relationship management.
- Must have demonstrated project management skills, with the ability to manage multiple priorities and managing contractors/vendors.
- Strong interpersonal and facilitation skills.
- Good planning, analytical and organizational skills.
- Willing to travel, on standby and work on extra hours.
- Certifications: Any Certification related to Telecommunication, and IT shall be an added advantage.
- Regional Network Support will be involved in first line troubleshooting of incidents arising from monitoring, and fault attending, record incidents and correlate them with the events to apply appropriate workarounds. Communicate and coordinate resolutions with other support levels including third parties’ partners and vendors to ensure maximum service availability.
- Perform tier-2 and tier-3 support and act as the point of contact for NOC for all inquiries from other internal departments and external parties.
- To attend and support proactively in problem/fault management by correlating incidents with existing problems. Participate in identification of any fault/any risk to the network performance and improving restoration time.
- To support on performance and service continuity management by providing information on network elements and services availability, capacity and performance metrics.
- To manage contractors and vendors inclusive monitor, verify and prepare contractor/vendor monthly reporting.
- To Meet Overall Departmental KPI, SLA, and generate details report/monthly reports as and when required by the management; ensure that reports are accurate and delivered on time.
- Manage tools, systems, and procedures to ensure dynamic management of issues/faults, operations and customer management.
- Responsible for the site audit and commissioning, de-commissioning and network optimization.
- Evaluates technical skills of the contractors/vendors and ensure there is an appropriate level of expertise.
- Identify areas for process and efficiency improvement within operation.
- Any other ad-hoc duties as required or assigned
To apply for this position, interested candidates must send their most current resume to career@sdec.com.my by 13th October 2022.
Finance Department
Finance Senior, Executive
Closing Date : 11th October 2022
- Minimum 5 year(s) experience in accounting, in similar position – experience in Audit firm is an added advantage
- Bachelor’s Degree in Accounting/Finance or professional accounting qualification
- Member of MIA , ACCA , CIMA , CPA or other professional accounting associations will be an added advantage
- Familiar with Malaysian Accounting Standards, Companies Act 2016 and relevant accounting and corporate regulatory requirements
- Able to manage multiple assignments and meet deadlines required by management
- High level of integrity, initiative, proactive, drive, commitment and a sense of urgency
- Able to work under stress and tight deadlines
- To prepare periodic reports, analysis reports, management reports, budgetary controls, cash flow management and treasury matters.
- To monitor the implementation and maintenance of accounting control procedure.
- To monitor daily accounting functions and monthly closing activities.
- To assist in formulation of business strategies for the organization.
- To prepare status report and provide analysis
- To ensure proper maintenance of accounting records, related statutory and tax requirements.
- To ensure proper tax compliance including tax submission, tax estimation, tax payment, tax refund and update of new tax rulings.
- To liaise with Auditor, tax Agent and Company Secretary and other authority bodies.
- To handle any other assigned projects or tasks from time to time.
- To handle of any ad hoc duties assigned by the Management
To apply for this position, interested candidates must send their most current resumes to career@sdec.com.my by 11th September 2022.
Procurement Department
Head of Procurement
Closing Date : 28th September 2022
- Bachelor’s Degree in a related area such as Business or Economics, Logistics, Supply Chain Management or Purchasing, and/or any relevant field
- Minimum of ten years’ experience in procurement and purchasing •
- Minimum of five years’ experience in a leadership role
- Preferable have experience in Telecommunications, Technology, and IT industries
- Excellent analytical and problem-solving skills
- Builds relationships and collaborates effectively
- Demonstrates excellent organisational and contract management skills
- Strong communication skills (written and verbal)
- Ensure the preparation of the strategic Procurement Plan
- Communicating and advising the operations management on the procurement process and standards practise.
- By reviewing and updating of the Procurement Guidelines.
- Ensure and contribute to the appropriate appointment, cost efficiency and capability of contractors
- Ensure the development of existing and prospective contractors, vendors and suppliers
- Ensure continuous improvements through personal development programs and training for Procurement Team
To apply for this position, interested candidates must send their most current resumes to career@sdec.com.my by 28th September 2022.
Chief Technology Officer Office
Project Monitoring, Executive
Closing Date : 18th September 2022
- A Bachelor’s degree in Engineering or a related field.
- Minimum three (3) to five (5) years of field and project planning experience in Telecommunication Industries
- Excellent computer literacy and knowledge of design and visualization software.
- Excellent project management and supervision skills
- Excellent organizational, time management, leadership, and decision-making skills
- Strong written and verbal communication skills
- Knowledge of applicable codes, policies, standards, and best practices
- Strong sense of commitment and dedication, with sense of urgency to get thing done and result driven oriented
- Assist PM in maintain and monitor project plans, project schedules, work hours, budgets and expenditures
- Ensure projects are to adhere to the frameworks and all documentation is maintained appropriately for each project
- Prepare necessary presentation materials for meetings, letter to the authorities and stakeholders
- Follow up on the status and any document requested by PM / Project needed – Sign off documents, send invitation email, documents
- Preparing / handling documentation and reporting on the projects with project management tools
- Create a project management calendar for fulfilling each goal and objectives
- Assess project risks and issues and provide solutions where applicable
- Ensuring project deadlines are met
To apply for this position, interested candidates must send their most current resume to career@sdec.com.my by 15th September 2022.
Legal, Risk & Compliance Department
Senior Executive, Legal
Closing Date : 25th August 2022
- Candidates must possess Bachelor Degree in Law (LLB)
- At least 10 years of experience in legal field
- Strong experience in legal drafting and advisory works
- In-depth working knowledge of corporate governance, compliance and regulatory
- Excellent in interpersonal skills, strong analytical problem solving, communication and high level of integrity and confidence
- Ability to provide effective legal solutions to facilitate business alignment with strategic priorities
- To manage all legal affairs and corporate matters.
- To draft, review, revise and monitor various agreements specifically on collaborations agreement, partnership agreement, joint venture agreements, commercial contracts, operational contracts and other related agreements.
- To give legal advice and opinion on all legal matters, including propose appropriate mitigation solutions.
- To conduct legal research to keep abreast of applicable laws and regulations, and ensure observance of Corporate Governance.
- To coordinate and liaise with external solicitors to initiate legal actions against third party and to defend legal actions by third parties, as well as coordinating and standardising legal actions and strategies.
- To ensure compliance with laws and regulations, dealing with governing authorities, conducting domestic inquiry.
- To assist in drafting and formulation of Policies and Procedures.
- To plan and direct internal programmes and policies to empower all departments with the knowledge, awareness, and practices of regulatory compliance.
- To perform other responsibilities as assigned by the superior or the Management from time to time.
To apply for this position, interested candidates must send their most current resume to career@sdec.com.my by 25th August 2022.
Human Capital and Admin Department
Senior Executive, Human Capital Development
Closing Date : 22th August 2022
- Degree in Human Resource Development, Human Resource Management or equivalent
- Min 10 years of experience in Human Resource field
- Well-versed in HRDF policies, schemes and portal
- Ability to conduct a training needs analysis and training plan effectively
- Advanced database and computer skills
- Strong verbal and written communication skills
- Good collaboration and teamwork skills
- Identify and assess the training needs of the organization through job analysis, career paths and consultation with managers
- Ensure knowledge development, technology utilization and professionalism of the Human Capital function
- Effectively manage the training budget via the HRDF funds and to ensure Human Resource Development yearly planning
- Continuously working with the team to improve and enhance current Human Capital processes by adapting the use of technology.
- To ensure to coordinate internship placement
- Ensure achievement of Key business results by the availability of competent top managers and critical staff
- Ensure motivation and high capability of all staff in all the operating units
To apply for this position, interested candidates must send their most current resume to career@sdec.com.my by 22th August 2022.
Innovation and Entrepreneurship Department
Project Coordinator (Digital Creative Executive)
Closing Date : 18th August 2022
- Contract on yearly basis
- Bachelor’s / Master’s in Multimedia, Design, Digital Creative, Technology, Management, Arts or related qualification.
- 5 years of relevant work experience
- Experience within the Digital Creative scene is an advantage.
- Strategy development skills, project management skills, strong interpersonal skills, high level of professionalism and ability to work independently.
- Designing, implementation, evaluation & continuous improvement of Digital Creatives related programs applicable across Sarawak in line with the state agenda.
- Optimizing resources for Digital Creative programs to create meaningful impact and reach more digital creative talents and communities.
- Collaborating with DIH operators and partners, ministries, departments, agencies, educational institutions, and private entities, both local and international, to run and support Digital Creative programs.
- Ensuring that IP creation and development remains one of the key goals of the Digital Creative programs and efforts.
- Tracking and monitoring the growth of Digital Creative program implementing partners specifically from local grown start-ups and organizations.
To apply for this position, interested candidates must send their most current resume to career@sdec.com.my by 18th August 2022.
Innovation and Entrepreneurship Department
Digital Service Executive
Closing Date : 18th August 2022
- Bachelor’s / Master’s in data analysis, technology, business administration, project management, entrepreneurship, innovation, or relevant field from reputable universities.
- Data analysis, data modelling, project management skills, strong interpersonal skills, high levels of professionalism, ability to work independently.
- 3-5 years of relevant work experience.
- Consolidation and deep analytics of data to inform and develop strategic direction to leverage on digital platform and services (e.g. e-hailing, ecommerce, digital subscriptions) in support of the Sarawak Digital Economy Strategy.
- Ensure fair access of digital services and platforms to students, startups, digital entrepreneurs and communities across the Sarawak Digital & Innovation Ecosystem (SDIE).
- Managing partnerships related to digital services and platforms, and empowering those that benefit from them.
To apply for this position, interested candidates must send their most current resume to career@sdec.com.my by 18th August 2022.
Network Engineering and Operation Department
Digital Infra Implementation Engineer
Closing Date : 10th August 2022
- Professional Certificate, Degree/Bachelor of Engineering in Civil/Mechanical/Electrical, Computer Science, Telecommunications, Information Technology, or equivalents.
- Minimum three (3) to five (5) years preferably in tower construction, or other demonstrated site acquisition project management experience.
- Good understanding & knowledge in telecommunication project such as tower structure, site acquisition, commercial power supply, wired/wireless network& fiber optics.
- Knowledge of site acquisition processes, leasing, and contract management
- Good understanding of municipal leasing / licensing process / land matters
- Excellent verbal and written communication skills
- Excellent computer/reporting skills, including a high level of proficiency with MS Excel and other database/project management tracking tools
- Highly organized and able to multi-task and work effectively with limited supervision
- Highly motivated “self-starter”, able to prioritise work under pressure with tight schedule
- Able to travel outstation for project deployment and support if required.
- Is healthy and physically fit.
- Conceive and contribute to the creation and development of digital infrastructure and telecoms policy and strategy for SDEC.
- Planning and coordinating, supervising, and communicating between vendors and end-users, responsible for readiness of related network infrastructures before/during deployment.
- Ensure the effectiveness and efficiency of project rollout activities related to the core fiber and/or wireless network and telecommunication tower/structure implementation and deployment.
- Develop and execute strategies which enhance the competitiveness and offering of the digital infrastructure and telecoms sectors
- Facilitate the provision of infrastructure workshops with local, authorities, industry leaders and departmental contacts in the development of Digital Agency policy and strategy.
- Assist in the identification of challenges facing digital businesses, root cause of the problem and propose effective strategies and solutions to mitigate
- Develop long term work relationships with all digital infrastructure and telecommunication businesses to foster long term relationships and keeping abreast with government initiatives and new technologies involved and impacting the businesses
- Continuous engagement and maintaining positive relationship with supporting service operators such as licenced telecoms operators, datacentres, IT support companies, the Communications Commission, Attorney Generals Chambers, and other supporting Departments and not limited to government agencies, relevant stakeholders, and potential partners.
- Ensure the continuous lifelong learning and the development of an in-depth technical knowledge of digital infrastructure businesses and the telecommunication sector.
To apply for this position, interested candidates must send their most current resume to career@sdec.com.my by 10th August 2022.
Network Engineering and Operation Department
Performance Management Executive
Closing Date : 10th August 2022
- Bachelor’s Degree or above Majoring in Telecommunication/Information Technology/Computer Science/Electronic Engineering or other related technical disciplines
- Three (3) to five (5) years of working experience in managing data extraction and reporting for network performance and quality management
- Highly organised, data driven with very strong analytical skills and attention to detail
- Able to aggregate complex data in a clear and consistent manner
- Strategic, analytical thinking, strong problem-solving, prioritization, and organization skills
- Excellent communication and interpersonal skills
- Strong sense of commitment and dedication, with sense of urgency to get thing done and result driven oriented
- Track and monitor KPI and performance report for the network on an ongoing basis
- Manage and maintain KPI and Reporting Template, Business Rules and Policy
- Provide analysis for network performance issues to improve end use experience
- Provide input for monthly performance report highlighting the status of network performance
- Operationalize the escalation process of network performance reporting to element owners detailing current performance status
- Operationalize the communication with network Optimization team, Planning & Operations team to resolve degraded performance issues e.g. via rectification, optimization or upgrade
- Analyse network performance and resolve complex network problem
- Operationalize the awareness on all network related activities including statistical as well as impact on user experience
- Maintain and monitor impact on network performance after any changes or upgrades
- Maintain and monitor the accuracy and significance of related performance counters and measurements
To apply for this position, interested candidates must send their most current resume to career@sdec.com.my by 10th August 2022.
Network Engineering and Operation Department
Regional Network Support (Kuching/ Sri Aman)
Closing Date : 10th August 2022
- A Bachelor’s degree in of three (3) to five (5) five years engineering or a related field/ Diploma/Certificate in Engineering with seven (7) years of working experience in telecommunication industry.
- Strong sense of commitment and dedication, with sense of urgency to get thing done and result driven oriented.
- Excellent computer literacy and good technical skills in troubleshooting network related faults, incident and maintenance.
- Ability to interact with and effectively present information to employees, management and customer.
- Experience on telecommunication network architecture, data analyst, networking, and cloud.
- Knowledge and skills in network maintenance and operation management/customer relationship management.
- Must have demonstrated project management skills, with the ability to manage multiple priorities and managing contractors/vendors.
- Strong interpersonal and facilitation skills.
- Good planning, analytical and organizational skills.
- Willing to travel, on standby and work on extra hours.
- Certifications: Any Certification related to Telecommunication, and IT shall be an added advantage.
- Regional Network Support will be involved in first line troubleshooting of incidents arising from monitoring, and fault attending, record incidents and correlate them with the events to apply appropriate workarounds. Communicate and coordinate resolutions with other support levels including third parties’ partners and vendors to ensure maximum service availability.
- Perform tier-2 and tier-3 support and act as the point of contact for NOC for all inquiries from other internal departments and external parties.
- To attend and support proactively in problem/fault management by correlating incidents with existing problems. Participate in identification of any fault/any risk to the network performance and improving restoration time.
- To support on performance and service continuity management by providing information on network elements and services availability, capacity and performance metrics.
- To manage contractors and vendors inclusive monitor, verify and prepare contractor/vendor monthly reporting.
- To Meet Overall Departmental KPI, SLA, and generate details report/monthly reports as and when required by the management; ensure that reports are accurate and delivered on time.
- Manage tools, systems, and procedures to ensure dynamic management of issues/faults, operations and customer management.
- Responsible for the site audit and commissioning, de-commissioning and network optimization.
- Evaluates technical skills of the contractors/vendors and ensure there is an appropriate level of expertise.
- Identify areas for process and efficiency improvement within operation.
- Any other ad-hoc duties as required or assigned
To apply for this position, interested candidates must send their most current resume to career@sdec.com.my by 10th August 2022.
